William Allardyce

ad2bhp@r.postjobfree.com 605-***-**** Aberdeen, SD

SUMMARY

Seasoned IT professional with 17 years of experience, including a 4-year stint as Help Desk Support Representative/Technical Support Center Lead at Vology Networks. Proven expertise in providing both onsite and remote technical support, configuring and installing LANs and WANs, and conducting wireless surveys to optimize network performance. Eagerly seeking a role as an IT Help Desk Tech to leverage extensive experience in managing network upgrade projects, developing technical support procedures, and delivering swift issue resolution. WORK EXPERIENCE

Work Market/Field Nation/Field Engineer - Remote Remote Contract Field Engineer May 2021 - Present

• Deliver both onsite and remote technical assistance for customer installations, troubleshooting, and repairs, guaranteeing the seamless functioning of vital systems.

• Configure and set up Local Area Networks (LANs), Wide Area Networks (WANs), routers, switches, and other related networking equipment.

• Conduct wireless surveys to maximize network performance, and determine necessary equipment for diverse projects.

• Develop detailed technical support procedures and play a crucial role in training Field Engineers, while offering expert technical support for customer Voice over IP (VoIP) phone installations. Vology Networks - Remote IT Remote

Help Desk Support Representative/Technical Support Center Lead Apr 2017 - Apr 2021

• Provided excellent IT assistance to a user base exceeding 2000, guaranteeing rapid problem solving and minimal operational interruptions.

• Assumed a key leadership role in the oversight and management of a significant network upgrade project encompassing over 4300 stores, coordinating project activities for minimal downtime and on-schedule, on-budget delivery.

• Created and preserved extensive installation design guides for network installations and upgrades, enhancing operational consistency and efficiency.

• Contributed to streamlined operations and decreased implementation time through the development of critical resources for network deployment.

Molded Fiber Glass Aberdeen, South Dakota

IT Coordinator Jul 2014 - Feb 2017

• Oversaw maintenance and optimization of critical business applications and systems, effectively enhancing operational efficiency and ensuring uninterrupted operations.

• Collaborated with senior leadership to align IT initiatives with organizational goals, successfully coordinating and executing both hardware and software upgrades.

• Provided expert assistance to the Help Desk team, facilitating prompt issue resolution, enhancing user satisfaction, and establishing cost-effective IT vendor relationships for timely support. Vital Network Services Tampa, FL

Technical Support Engineer II / Senior Field Engineer Apr 2006 - Jun 2014

• Delivered robust onsite and remote technical support for customer installations, troubleshooting, and repairs to maintain the smooth operation of vital systems.

• Configured and established Local Area Networks (LANs), Wide Area Networks (WANs), and other network equipment to ensure efficient performance.

• Executed wireless surveys for network performance optimization and informed equipment requisition for multiple projects.

• Developed comprehensive technical support procedures and trained Field Engineers, enhancing team competencies.