Customer Service Representative
Resume:
Work History
Customer Service
Representative/
Project Manager
Aida Bega
Contact
Address
Atlanta, GA 30318
Phone
**********@*****.***
Skills
Sales expertise
Complaint resolution
Money handling abilities
Medical terminology
knowledge
Multi-line phone talent
Account management
Staff education and training
Professional telephone
demeanor
Languages
Albanian
Native or Bilingual
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Customer Service Representative
Eastern Security Corporation, Manhattan, NY
Provided primary customer support to internal and
external customers.
Maintained customer satisfaction with forward-
thinking strategies focused on addressing customer needs and resolving concerns.
Answered constant flow of customer calls with
minimal wait times.
Delivered exceptional customer service to every
customer by leveraging extensive knowledge of
products and services and creating welcoming,
positive experiences.
2021-12 -
2023-05
Customer Service Specialist
Borough Park Center For Rehabilitation & Healthcare, Brooklyn, NY
Applied basic sales strategy to engage customers
and present solutions to suit individual needs.
Offered internal and external customers first-rate customer service to maximize satisfaction and
business success.
Developed customer service policies and
procedures to meet and exceed industry service
standards.
2017-08 -
2021-12
Sales Representative
Nationwide Insurance Agency, Atlanta, GA
Retained excellent client satisfaction ratings through outstanding service delivery.
2014-03 -
2019-08
Education
Accomplishments
Developed and delivered engaging sales
presentations to convey product benefits.
Developed and implemented marketing plans to
increase brand awareness and drive sales.
Developed and maintained comprehensive
understanding of products, services and competitors to enhance sales presentations.
Created professional sales presentations and
seminars to effectively demonstrate product
features and competitive advantages.
Associate Degree In Nursing: Nursing
Herzing University - Buckhead, GA
2022-01 -
Current
Conflict Resolution - Responsible for handling
customer account inquiries, accurately providing
information to ensure resolution of product/service complaints and customer satisfaction.
Telephone Service - Professionally processed 80+
calls per day, providing information and service to ensure customer satisfaction.
Customer Relations - Earned highest marks for
customer satisfaction, company-wide.
Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high
volume sales with cash, credit and gift card
transactions, balancing cash draw at end of shift
with 100% accuracy rate.
Contact this candidate