Margaret Rose Roberts

* ***** ********** ** * Customer Service & 1 Year Technical Support Agent

Tooele, UT 84074

ad2bb7@r.postjobfree.com

+1-435-***-****

6+ Years as Customer Service Specialist and am Easily Adaptable to Learning new Procedures and Polices. I have Experience in a Variety of Different Fields. I have prior 8 years Experienxe as a Certified Homemaker/HomeHealth Assistant also.

Authorized to work in the US for any employer

Work Experience

Instant Return Representative

Dollar Car Rental - Salt Lake City, UT

July 2019 to Present

Checked all rentals coming back in.

Banking Deposits

Teleperformance - Salt Lake City, UT

November 2018 to January 2019

Answering call Handling members concerns with Banking Products. Understanding the issue so I can address the proper transfer if needed.

Technical Support Agent

"Alorica"- Geek Squad - Magna, UT

October 2015 to March 2017

Answering Incoming calls and Diagnosing Technical Problems and Escalating to Proper Repair when needed in a throw and timely manner.except. Working on a variety of browsers on Windows 10, 8.1, 8, 7, Vista and Max. Troubleshoot problems and Repair and Removing Viruses and Scams. Security Software. Reservation Specialist

Marriott International, Inc. - Midvale, UT

June 2018

I answer in bound calls to look up variety of Hotels and Resorts at Worldwide locations Owned or Franchised out by Marriott or "The Ritz Carlton" to Book Reservations for Short or Long Term Stays, Events, and or Weddings. I am Entrusted to Process Debit and or Credit Card Information that Holds the Reservation for the Customer.

Education

Technical Support certification in Technical Support Agent Agent University - Magna, UT

2015 to 2015

Medical Office Administration ( No Degree) in Medical Administrator/ Blling & Coding,-Computer Programs

C.C.I. - Salt Lake City, UT

2005 to 2005

High School Diploma in High School requirements, Accounting, Typing, Ten Key, Drama and Debate Team, Pep Club Member

Idaho Falls High School - Idaho Falls, ID

September 1981 to June 1985

Skills

• Understanding Wi - Fi and Email Problems, Windows 7,10, 8 and 8.1, & Microsoft Office. Printers and Scanners, Fax Installing and Activating. Scammer and Hacker Problems also. (2 years)

• Troubleshooting and Diagnosing issues with Updates and Internet Security Virus and Scam removel and adding Printer's,Scanners and Devices remoting on and escalating proper resolution (1 year)

• Tech Support

• Microsoft Office (1 year)

• Call Center

• Customer Support

• Customer Service

• CRM Software

• Active Directory

• Network Support

• Troubleshooting

• LAN

• Operating Systems

• Desktop Support

• Remote Access Software

Awards

Magna cum lade -Attendance, NPS scores, Adherence scoring (second in the Class)

November 2015

2nd highest score in my training class at Agent University Most improved in nesting period

August 2015

General Dynamics training

Certifications and Licenses

Technical Support Agent

November 2015 to Present

Technical support Certification from Agent University of Geek Squad Additional Information

Build Re pore with the Callers and will go with in my Range of Scope to fix their Concerns. I Listen intently to what my caller is telling me so I understand the Problem Correctly and Escalate for a quick and Timely Fix then Recap the problem they had and the Resolution as to Confirm the problem is Resolved.

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