Operations Manager Customer Service

N/A

Ronit Raier

New York, United States *****.*****@*****.*** 347-***-**** https://www.linkedin.com/in/ronitraier/ SUMMARY

Highly motivated and results-driven professional with a proven track record of delivering results, excellence in communication, and a deep commitment to customer satisfaction. Tech-savvy and adept at leveraging the latest tools and technologies to drive efficiency and productivity. On a personal note: Born and raised in Israel by Argentinian parents, and relocated to South Africa where I completed my high school education. Afterward, I returned to Israel to attend university before ultimately settling in New York a few years later. This diverse upbringing has provided me with a unique perspective and enriched my experiences both personally and professionally. Fluent in Spanish, Hebrew & English EXPERIENCE

Associate Producer

Stav Festival: May - November 2023

● Spearheaded the coordination and management of a diverse month-long festival, encompassing theater productions, music shows, children's events, and an art exhibit.

● Ensured optimal attendee experiences and managed diverse customer needs

● Oversaw the entire ticketing process, from sales strategies to customer service.

● Conducted comprehensive post-production analysis and data collection to evaluate event success and identify areas for improvement.

● Led the marketing initiatives, effectively promoting the festival across various channels and significantly boosting audience engagement.

Operations Manager

Margalit Startup City October 2022 - April 2023, New York • Optimized property management, office space, and amenities usage.

● Supervised hub facilities operations and infrastructure.

● Addressed hub tenants' facility needs through effective communication.

● Facilitated and optimized meeting room bookings and day passes at the hub..

● Ensured efficient facilities and contract services management.

● Produced high- end events and ensured smooth execution. Hospitality Operations Manager

NY Moore Hostel June 2023 - October 2022, New York

● Assisted in the successful reopening of the hostel after a two-month closure due to COVID-19; played a key role in restructuring operational processes to accommodate changes and adapt to reduced traveler volume.

● Coordinated departmental collaboration, manage staff and budgets, and ensure quality guest experiences. • Focus on process improvement, industry compliance, and identifying growth opportunities, while maintaining a hospitable environment and meeting organizational objectives.

Digital Marketing/Communications Manager

Davis Media June 2018 - March 2020, New York

● Developed social media & digital marketing strategies for brand growth, guest retention, and revenue generation. • Improved cross-functional team collaboration through process enhancements.

● Partnered with top influencers for brand optimization.

● Created and hosted engaging live content at exclusive events for increased audience exposure.

● Represented the largest Jewish online publication in New York, "Jews of NY." International Sales & Marketing Coordinator

The Rapaport Group June 2012 - September 2015, Tel Aviv

● Secured advertising space on Rapaport's high-traffic platforms, ensuring optimal brand exposure and higher revenue for clients. • Established genuine relationships, resulting in long-term advertising contracts.

● Monitored and improved advertising account performance for increased profits.

● Generated monthly performance metrics and analytical reports.

● Communicated marketing campaign effectiveness to clients. PROJECTS

Food Delivery Coordinator - During the pandemic

Great Performances • April 2020 - August 2020

● Coordinated and executed daily food deliveries for seniors and high-risk individuals during the COVID-19 pandemic. • Enabled thousands of vulnerable citizens to access essential meals without compromising their safety by leaving their homes. • Handled an average of 300 orders per day while completing timely and accurate delivery audits. EDUCATION

Bachelor of Arts (B.A), in Psychology

Minor in Communications • Reichman University • Israel, Herzliya • 2011 N/A

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