Customer Service Representative
Resume:
Kaitlyn McClellan
Columbus, OH *****
*****************@*****.***
Authorized to work in the US for any employer
Work Experience
Home Health Aide
The Inn at Olentangy Trail - Delaware, OH
February 2022 to Present
• Assisted residents with their personal needs such as bathing, eating etc.
• Prepared and served meals to residents based on federal food guidelines
• Completed appropriate paperwork for residents at the beginning and end of shift
• Responsible for cleaning and reporting any hazardous conditions in the facility Customer Service Representative
SC Wash and Tan - Whitehall, OH
February 2021 to November 2021
• Provided assistance to clients
• Answered phone and assisted customers with changes
• Assisted customers in person
• Explained products and benefits
• Operated the cash drawer
• Confirmed payments, refunds, etc.
• Resolved payment and order disputes
Caregiver
Glenwood Alzheimer's Special Care Center - Dublin, OH January 2018 to July 2019
• Responsible for cleaning and reporting any hazardous conditions in the facility
• Assisted residents with their daily needs
• Performing wellness checks for residents throughout shift
• Prepared and served meals based on organization guidelines
• Coordinated and executed developmentally appropriate activities for residents Caregiver
Sunrise Senior Living - Gahanna, OH
May 2016 to June 2017
• Assisted residents with their personal needs such as bathing, eating etc.
• Prepared and served meals to residents based on federal food guidelines
• Completed appropriate paperwork for residents at the beginning and end of shift
• Responsible for cleaning and reporting any hazardous conditions in the facility Education
Trade school in Medical Billing & Coding
Ultimate Medical Academy-Clearwater - Clearwater, FL December 2023 to Present
High school diploma in Diploma
Lincoln High School - Gahanna, OH
February 2021 to June 2022
Skills
• Alzheimer's Care
• Food Preparation
• Laundry
• Patient Care
• Customer Service (3 years)
• Home Care
• Senior Care
• Caregiving
• Dementia Care
• Memory Care
• Medication Administration
• Vital Signs
• Personal Assistant Experience
• Cleaning Experience
• Meal Preparation
• Hospital Experience
• Office Management
• Dispatching (1 year)
Certifications and Licenses
CPR Certification
August 2022 to August 2024
CPR, or cardiopulmonary resuscitation, is an emergency life-saving procedure performed when a person is in cardiac arrest or experiencing a problem with shortness of breath. Learning CPR equips people to respond to unexpected health situations properly while waiting for the paramedics to arrive. CPR training provides individuals with the knowledge and practice they need to perform CPR effectively.
Professionals in some industries need to learn CPR to adhere to workplace safety standards. In other industries, learning CPR may be optional for employees Registered Phlebotomy Technician
April 2019 to Present
As a Blood Lab Specialist, you will perform blood specimen collections using dermal punctures, winged infusion sets, venipunctures, and syringes, as well as other specimen collections such as stool and urine. You’ll have the knowledge to complete insurance paperwork and requisitions as well as the ability to count red and white blood cells and identify the growth of bacteria with the use of a microscope. In this exciting field you will work autonomously in a lab to ensure the proper handling of all specimens and accuracy of information.
Driver's License
July 2022 to August 2026
First Aid Certification
Assessments
Retail customer service — Proficient
January 2022
Responding to customer situations in a retail setting Full results: Proficient
Front desk agent (hotel) — Proficient
November 2021
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
Work style: Reliability — Proficient
August 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Medical receptionist skills — Proficient
November 2023
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Work motivation — Proficient
January 2022
Level of motivation and discipline applied toward work Full results: Proficient
Protecting patient privacy — Proficient
July 2023
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Medical terminology — Proficient
October 2023
Understanding and using medical terminology
Full results: Proficient
Customer service — Proficient
August 2021
Identifying and resolving common customer issues
Full results: Proficient
Elementary school classroom management — Proficient August 2023
Managing behavior in elementary school classrooms
Full results: Proficient
Early childhood development — Proficient
July 2023
Knowledge of the development of children ages 0-3 and of ways to foster that development Full results: Proficient
Home health aide skills — Proficient
December 2023
Providing care to patients in a home setting
Full results: Proficient
Work style: Reliability — Proficient
November 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Call center customer service — Proficient
September 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Basic computer skills — Proficient
December 2023
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Customer service fit — Proficient
October 2021
Measures the traits that are important for success for customer service roles Full results: Proficient
Customer focus & orientation — Proficient
October 2021
Responding to customer situations with sensitivity Full results: Proficient
Security guard skills — Proficient
November 2023
Assessing risks, enforcing security standards, and handling complaints Full results: Proficient
Attention to detail — Proficient
November 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Home health aide skills — Proficient
August 2022
Providing care to patients in a home setting
Full results: Proficient
Cleaner fit — Proficient
January 2022
Measures the traits that are important for successful cleaners Full results: Proficient
Warehouse safety — Proficient
December 2023
Using safe practices in a warehouse setting
Full results: Proficient
Administrative assistant/receptionist — Proficient September 2023
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I am ambitious and driven. I thrive on challenge and constantly set new goals for myself, so I have something to strive toward. I'm not comfortable with settling, and I'm always looking for an opportunity to do better and achieve greatness.
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