Customer Service Representative

SHARANITA LOWERY

Lancaster, SC ***** 980-***-****, ad2b8k@r.postjobfree.com

PROFESSIONAL SUMMARY

Accomplished and creative executive professional, possessing multifaceted experience and a proven ability to revitalize organizations; Well-versed in coordinating schedules/exemplifying customer service; Expert in coordinating schedules and managing correspondence; Able to troubleshoot product delivery and quality issues

SKILLS

● Proficient in Microsoft Products

● Strategic Planning

● Data Entry/Record Keeping

● Problem-Solving

● Exceptional Customer Service

● Administrative Support

● Time Management

● Ability to multitask

EXPERIENCE

Customer Service Representative

HGS Healthcare Remote

Feb. 2022-PRESENT

● Open customer accounts by recording account information.

● Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem

● Maintain financial accounts by processing customer adjustments. Technical Support

Apple Remote

Nov. 2018-Sept. 2020

● Opened and maintained customer accounts by recording account information.

● Resolved product or service problems by clarifying the customer's complaint.

● Trained users on new software through a variety of tutorial channels. Cashier

Goodwill Lancaster, SC

Oct. 2017-Jan. 2018

● Managed transactions with customers using cash registers.

● Scanned goods and ensured pricing was accurate.

● Collected payments whether in cash or credit.

Chat Agent/Customer Service Representative

AFNI Remote

Dec. 2015-Aug. 2016

● Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem.

● Process orders, forms, applications, and requests. EDUCATION/CERTIFICATIONS

Lancaster High School, Lancaster, SC-High School Diploma

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