MICHELLE HENDERSON

Indianapolis, IN ***** 317-***-**** ad2b8f@r.postjobfree.com

CUSTOMER SERVICE/FRONT DESK REPRESENTATIVE

SUMMARY OF QUALIFICATIONS

·Retail Manager with 10 years' experience providing high quality customer service and hospitality in various industries, transitioning interpersonal skills and newly acquired education toward a position in patient services.

·Trained in healthcare reimbursement, medical terminology, and privacy rules under HIPAA compliance.

·Knowledgeable of processes and methodologies in medical billing, medical coding, and insurance processing.

·Technically proficient with the desire and ability to work remotely from reliable home office space.

·AHIMA CCA Eligible – Expected examination date in December 2022.

CORE COMPETENCIES

Customer Service Administrative Operations Conflict Management Organizational Skills Medical Terminology Pharmacy Terminology Leadership Self-Motivated Store Management Experience People-Oriented Detail Oriented Phone Etiquette Time Management Communication Skills Data Analysis Skills

TECHNICAL AND ADMINISTRATIVE SKILLS

Medical Records and EMR Systems Navigation Data Entry – Typing Speed 49 WPM Accurate Filing and Documentation Windows (4 years) Microsoft Office – Word and Excel (4 years) General Computer Skills (10+ years) Accounts Receivable - QuickBooks Accounting Software

EDUCATION

DeVry University

Coding Practicum and Review October 2022

Hands-on course in preparation for the AHIMA Certified Coding Associate (CCA) certification exam, which determines aptitude in six competency domains: clinical classification systems, reimbursement methodologies, health records and data content, compliance, information technologies, and confidentiality and privacy.

Undergraduate Certificate, Medical Billing and Coding Graduation: April 2017

·Trained in ICD-10, ICD-10-PCS, and CPT coding with ability to navigate 3M Encoder platform and coding manuals to correctly identify and abstract procedural and diagnostic codes.

·Key Coursework: ICD Coding I & II, Health Information Processes, Medical Terminology, Pathophysiology, Human Anatomy and Physiology, Pharmacology and Medical Treatment, Pathophysiology

Cascade High School Clayton, IN - Diploma Graduation: June 2013

WORK EXPERIENCE

Hendricks Regional Health Hospital- Unit Clinical Assistant January 2023 – June 2023

·Certain times I took blood pressure, temperatures, and blood sugars.

·Provided help to surgical patients - getting into their bedside chairs, bedside commodes, or helping them walk to bathroom or helping walk the halls.

Shoe Carnival Plainfield, IN - Assistant Store Manager August 2021 – September 2022

·Trained and supported 5-6 staff members and delegated daily assignments to support store goals.

·Opened and closed store, maintained inventory, and ensured daily financial reports were accurate and complete.

·Collaborated with General and Regional Managers to develop strategies to reach or surpass projected sales.

·Recognized by the General Manager for providing superior service and receiving consistent positive feedback.

ADDITIONAL WORK EXPERIENCE

Giant Eagle GetGo Gas Station Plainfield, IN – Customer Service Associate November 2019 - January 2020

Walmart Neighborhood Market Plainfield, IN - Cashier March 2019 - May 2019

Comfort Inn by Choice Hotels Plainfield, IN - Front Desk Receptionist July 2018 - February 2019

Walmart Danville, IN - Customer Service Associate March 2015 - July 2018

Kindcare Greenwood, IN – Assistant Teacher February 2020 – November 2020

Contact this candidate