Human Resources

Sumayah Ramadan

Cell 702-***-****

********@*******.***

Dedicated HR Professional with experience managing a full spectrum of human resources programs, services and functions. Self- motivated, results-driven, and detail-oriented with strong track-record. Effective in demanding, fast-paced, complex work environments requiring multi-tasking. Excellent communication and relationship building skills; experience interacting with diverse business units and leadership levels within organizations.

CORE COMPETENCIES

Diversity & Inclusion Employee & Labor Relations Employee Engagement Recruitment & Staffing

Quality Assurance Policy Development & Documentation Training & Development HRIS Systems Knowledge EMPLOYMENT HIGHLIGHTS

Director of Human Resources & Training, Warner Gaming, Las Vegas, NV (September 2020 - May 2023)

Administered Human Resource programs to include, but not limited to, compensation, benefits, and leave; disciplinary matters; disputes and investigations; performance and talent management; productivity, recognition, and morale; occupational health and safety; and training and development for companies, casinos and hotels in Nevada, Washington and New Mexico.

Oversaw the full-cycle recruitment process and employment needs for the Warner Gaming Office and two managing properties.

Developed, and implemented Human Resources policies, procedures, training, initiatives, and surveys to support the company’s compliance and strategy needs.

Managed compensation within the defined compensation structure; assist with compensation design and planning; managed the annual merit increase process for properties; recommend, plan, and implement pay structure revisions.

Ensured planning, monitoring, and appraisal of employee work results by training managers to coach employees; listens and resolves employee concerns; and counsel employees and leaders.

Revised the employee handbook for all properties managed by company to incorporate state, federal and tribal laws.

Partnered with divisional leadership to drive HR and human capital initiatives.

Partnered with Chief Financial Officer to build and maintain organizational compensation structure.

Provided leadership, guidance and service in areas of recruitment, hiring, compensation, benefits, training and development, etc.

Established, and maintained a formal program of wage and salary administration to include a job evaluation program.

Oversaw the addition of new positions within the company to ensure structure is in alignment with business needs.

Enforced guidelines by preparing, updating, and recommending Human Resource policies and procedures.

Assisted with departmental succession planning and implemented plans with benchmarks to be met.

Developed and maintained Human Resources contracts/agreements with vendors; ensure all contracts and agreements receive sufficient vetting and are appropriate to company’s mission, vision, needs and policies. Director of Human Resources, sbe Lifestyle Hospitality, Las Vegas, NV (January 2020 - September 2020)

Oversaw all aspects of the employee lifecycle, to include compensation, employee relations, recruitment, performance management, training and development and engagement.

Managed all Human Resources initiatives, objectives, practices, and expenses for a department of five; provided support for a property of 400 employees, two restaurants and two lounges.

Served as a member of the organization’s senior leadership team and implements the organization’s Human Resources goals and strategies related to staffing, recruiting, and retention.

Guided company through Covid processes from closure by creating, developing, and implementing new furlough and leave procedures.

Led corporate communication strategies for key employee programs.

Support and implement corporate programs for assigned departments, such as performance management, compensation benchmarking, employee recognition programs, and workforce planning initiatives.

Work closely with management and employees to improve work relationships, build morale, increase productivity and retention, embrace corporate values and culture to support continued growth and success.

Planned, led, developed, coordinated, and implemented policies, processes, training, initiatives, and surveys to support the organization’s human resource compliance and sbe goals.

Managed and oversees all aspects of the HR department including: the development and administration of an effective recruitment program, employee relations issues and investigations, and annual performance review program.

Designed and facilitated New Hire Orientation for 1,500 employees in Nevada, California and Florida.

Developed, maintain and coordinate venue training programs that provide for specific skills training and management/supervisory development, including anti-harassment and anti-discrimination training.

Conducted audits of all personnel files and I-9 forms.

Created, edited and published content for communications outlets including employee recognition and sbe Las Vegas social media.

Oversaw hiring practices and policies including recruitment, interviewing procedures, and pre-employment process to ensure compliance with areas of employment law.

Responsible for all recruitment, staffing, and all internal transfers for Las Vegas, Atlanta and Detroit.

Created and published internal communications and collateral for company events and activities.

Managed employee events, including concept creation, décor, food & beverage, execution and the overall employee experience.

Advised leadership on policies and practices to support company strategic success.

Represented the company in unemployment claims and attend appeals hearings. Sumayah Ramadan

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Training & Development Manager (Contracted), M.R. Consulting, Inc., Las Vegas, NV (August 2018 - January 2020)

Managed staff of 15: motivated overall expectations pertaining to setting accurate schedules for a staff.

Facilitated and coordinated diversity and cultural sensitivity awareness training for more than 2,500 Henderson & Metropolitan Police Officers.

Scheduled, conducted and evaluated training and development programs customized to meet department and work group needs

Designed and developed new instructional material. Assistant Director of Human Resources, Downtown Grand, Las Vegas, NV (June 2016 - August 2018)

Oversaw Human Resources initiatives, objectives, practices, and expenses for a department of four; provide support for a property of 1,300 Team Members, a casino and two restaurants.

Oversaw the day-to-day operations of Human Resources department to include activities and events that positively influence employee morale and productivity and support the desired culture and business outcomes.

Served as the key business partner to department leaders to influence strategic decision-making and objectives that affect the ways of working.

Participated in hearings for EEOC, unemployment, worker’s compensation, OSHA, and ADA.

Facilitated the intake process, tracking, and handling of fact finding and related hearing of issues, settlement of or preparation of grievances for arbitration through the contractually obligated dispute resolution channels.

Provided advice and counsel to managers, employee and the senior leadership team, on the effective navigation of labor relations matters, application of collective bargaining agreement provisions and grievance handling that proactively addresses operational issues or concerns related to organized employee populations.

Oversaw the administration of the collective bargaining agreement and foster a productive work relationship with union representatives

Administered and conducted meetings between grieving workers, supervisory and managerial personnel and labor union representatives to investigate and resolve grievances

Provided performance management (coaching, counseling, career development, corrective action and terminations) guidance/counsel to team members to ensure compliance with law, regulations, and internal policy/procedure.

Developed, recommended, and implemented personnel policies and procedures and maintain an up to date employee handbook.

Support the internal and external recruitment efforts for the property to include managing open job requisitions; pre-screen potential candidates and build talent pool for all positions; and develop sourcing strategies for open roles.

Oversaw relationships with employee benefit providers and ensures employee benefits are compliant with applicable laws and appropriate for the business.

Directed organizational development activities that address training and development needs for the property and ensure collaboration among departments; increase guest satisfaction levels with property training design which includes Friendly Professional Service Training, Leadership Management I and II Training and New Hire Orientation.

Responsible for a successful execution of Company-sponsored employee engagement events, activities and communications. Corporate Training & Development Manager, Affinity Gaming, Las Vegas, NV (January 2015 - June 2016)

Managed all expenses related to Corporate HR Training and oversee a staff of three.

Served as Liaison 20 Divisional Training Specialists for the Nevada and Colorado region.

Designed, implemented and facilitated New Hire Orientation for Affinity Gaming employees in Las Vegas, Reno, and Black Hawk, CO.

Initiated and executed the Affinity Gaming Panel Interview Process for all properties.

Led development and implementation of employee policies, procedures, and programs.

Created the Affinity Gaming Performance Evaluation and 90 Day Onboarding Reviews for various positions.

Developed onboarding 90 day training plan and schedule for all departments.

Co-creator, designer and manager of the employee website “my Affinity Gaming.”

Responsible for announcements for Affinity Gaming Corporate Headquarter. Sr. Training & Communications Specialist, SLS Las Vegas, Las Vegas, NV (December 2013 - October 2014)

Managed all expenses related to HR Training and oversaw a staff of two.

Designed, implemented and facilitated New Hire Orientation for SLS employees in Las Vegas, Los Angeles, Miami and sbe Corporate.

Successfully launched and facilitated new hire training to more than 3,500 employees for the opening of SLS Las Vegas.

Coordinate, and facilitate all core training content delivery; engage participants & check for understanding.

Designed and executed Train-the-Trainer for New Hire Orientation of facilitators and supervisors for SLS Las Vegas and sbe.

Created procedures and processes to attract, test, recruit and train 3,500 personnel for the opening of SLS Las Vegas

Created and facilitated company “Leadership Exploration and Development (L.E.A.D.)” training for upper management.

Co-created and facilitate S.T.Y.L.E. Guest Service Training for sbe employees.

Redesigned and rewrote the SLS Las Vegas Handbook to ensure full compliance with state and federal law.

Wrote internal communications and collateral for company events and activities.

Responsible for announcements for SLS Las Vegas and sbe Corporate. EDUCATION & PROFESSIONAL DEVELOPMENT

University of Nevada, Las Vegas

Bachelor of Arts, Communication

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