Jacqueline Nailing

Fort Worth, TX *****

ad2b80@r.postjobfree.com

+1-682-***-****

Authorized to work in the US for any employer

Work Experience

PES specialist

Willis Watson Towers - Fort Worth, TX

August 2023 to Present

PES customer service which is a pre enrollment specialist.

• Data Entry Where I create the accounts for the participant update there health information profile.

• 50+ Inbound and Outbound calls pre day. answering customer inquiries and resolving issues

• Scheduling appointments for participants to speak with live license insurance agent.

• data analyst roles and responsibilities involve collecting and analyzing data to identify patterns, trends, insights, and solutions.

At Risk Technical Support

Brinks Home Security - Farmers Branch, TX

March 2023 to August 2023

Provide technical support, advice, and assistance to consumers and businesses with technical, hardware, and software system problems. Some specialists may work on site to modify, install, clean, and repair Home Alarm software and hardware. Work done Remotely from home accepting calls from customers with hardware, software, billing, or contract issues. Other key things that I utilized to complete tasks in this position are:

• Citrix (virtual desktop) to gain access to all softwares utilized to complete tasks and troubleshooting.

• Windows Remote Desktop

• Inbound and outbound calling to assist customers with troubleshooting their home alarm systems, assist with billing, or negotiate and extend their contract for alarm monitoring services.(30-4calls per day)

• Mastermind to verify customer information, check and leave customer notes, edit billing, and set up technician service tickets if needed. Also works as a ticketing system.

• Networking with routers and connecting alarm systems and cameras to routers. CSR - Customer Service Representative / Data entry Remx - Irving, TX

September 2022 to October 2022

• Fullment - Fill prescription

• Data entry -Create applications for patients

• Maintains confidentiality of all personal and financial information at all times and in accordance with HIPPA regulations.

• Coding information, troubleshooting processing errors and achieving an organization's goals by completing the necessary tasks.

• I will provide excellent service by ensuring the customer needs are met in a timely and professional manner

Call Center Representative/Data Entry

Stericycle - Fort Worth, TX

February 2022 to October 2022

• Market services

• scheduling appointments for mammograms ultrasounds

• Basic Understanding Of Database Structure.

• Proficient in using spreadsheet software, such as Microsoft Excel or Google Sheets.

• Have a Customer Focused approach to problem solving. Service Desk Analyst

DXC Technology - Plano, TX

September 2020 to January 2021

Service Desk Agent (Analyst)

The Service Desk Agent will log all incoming work, and record sufficient information to facilitate effective incident, problem, or request processing. Identify the impact, urgency, and priority of incidents, problems, and requests. Provide initial support for incidents and requests. Escalate incidents, problems, and requests that cannot be resolved by the service desk to the appropriate Service Delivery team, and monitor progress. Obtain user feedback, and close incidents, problems, and requests. Communicate the status of all open incidents, problems, and requests. Serve as the first point of contact for all incidents, problems, and requests. Other key things that I utilized to complete tasks in this position are:

• Citrix (virtual desktop) to gain access to all softwares utilized to complete tasks and troubleshooting.

• Windows Remote Desktop

• Inbound calls to assist End Users with troubleshooting their work pc or work cell phone. Assist with password changes for user accounts, administrator accounts, and domain accounts. (20-30 calls a day)

• Use of Agile Service Desk phone

• Give end users administrator permissions to install software needed for their work day. Customer Service Representative

American Specialty Health - Southlake, TX

July 2018 to February 2020

Handle 60 inbound calls per week, answering customer inquiries and resolving issues Track trends in customer feedback and collaborate with management to determine the root cause of issues Answered an average of 50 calls per day from unsatisfied customers related to delays in shipment, order mistakes, and lost orders Helped develop new customer service rep training program that cut training time in half from 1 month to 2

weeks Reduced average customer representative call time by 60 seconds with intuitive intranet site. Customer Service Representative

Restoration Hardware - Grand Prairie, TX

December 2014 to November 2017

• Guaranteed positive customer experiences and resolved all customer complaints.

• Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.

• Cross-trained and provided back-up for other customer service representatives when needed.

• Assisted with client escalations.

• Place and/or cancel home furniture and decor orders.

• Process returns, exchanges, and credits

Education

Institute in Massage Therapy

Cortiva institute massage therapy - Arlington, TX

January 2022 to Present

Associate in Kinesiology

Tarrant County College - Fort Worth, TX

August 2017 to Present

High school diploma

Texas Can Academy - Fort Worth, TX

August 2013 to 2017

Skills

• Customer Service (1 year)

• Organizational Skills

• Packaging (3 years)

• Babysitting (10+ years)

• Typing Skills (3 years)

• Cashiering (2 years)

• Outside sales (2 years)

• Salesforce

• Night shift (2 years)

• Cold Calling

• Inside Sales

• POS

Certifications and Licenses

Food Handler

November 2021 to November 2033

Food Handler Certification

Assessments

Retail customer service — Proficient

November 2021

Responding to customer situations in a retail setting Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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