Customer Service Experience

Secelia Iwan Byars

*** ********* *****, **** * Murrells Inlet, SC, 29576 843-***-****

Objective

Experienced leader with top-notch communication and organizational skills seeking a flight attendant or similar position where I can provide airlines and their customers with a high quality service experience.

Education

Hotel Management Attended: May 2012

Ormoc City Technical College, Philippines

Culinary Arts Attended: May 2013

●Ormac Tesda Training Center, Philippines

Customer Service Experience

Co-Owner and Manager Oct. 2019-Present

Vacation Resort Maintenance LLC, SC

●Managed Rv/Camper transport company that transported vehicles from manufacturer to dealer

●Delivered new campers from the manufacturer to dealers all over the country including Canada

●Communicated effectively with business partners to ensure that the best service was provided

●Managed and worked with a large team and fostered collaboration with every project

●Monitored the daily interactions between staff members and clients to ensure their needs were met

●Showed the ability to multi-task while working in a fast paced and ever changing environment

●Assisted in the oversight, development, and planning of the company’s budgets

●Coordinated the budget planning and preparation process and assisted with employee payments

●Maintained, tracked, and distributed bills for deliveries, damages, inspections, etc

Co-Owner and Manager Oct. 2019-Present

Self Storage Complex, SC

●Currently in progress with the construction of a new storage complex

●Demonstrated pride in my work by “owning” assigned work duties and executing them flawlessly

●Developed expert knowledge in the industry and became cross-trained in other tasks when needed

●Acted as one of the main points of contact between clients and the business

●Provided opportunities to educate staff and clients to better the customer service experience they received

●Assisted clients quickly and efficiently to improve satisfaction and determined ways to improve services

●Worked expeditiously and promptly responded to client complaints and questions via email and phone

Co-Owner and Property Manager Oct. 2019-Oct. 2022

Retreat Beach Investments LLC, SC

●Owned and operated vacation resort maintenance business which consisted of 3 ocean front condos

●Used critical thinking skills to resolve issues between staff and clients

●Learn quickly and remained flexible whenever a new task or a new issue arose

●Utilized excellent written and strong verbal skills to record and communicate information

●Provided on boarding process to new staff to help acclimate them to the business and their job duties

●Coordinated training of staff members on crisis intervention, conflict resolution, confrontation, and emergency procedures

Relevant Skills

●Efficient and Detail-Oriented

●Customer Account Management

●Calm and Professional in high paced work environments

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