Elizabeth Vanveen

Customer service specialist

Hanover, PA 17331

ad2b6e@r.postjobfree.com

+1-717-***-****

Work Experience

Optometric Technician

Pearle Vision - Hanover, PA

June 2022 to Present

Medical administration and optometric technician

Peepers - Gambrills, MD

June 2021 to May 2022

Check in patients, insurance, answer phones, data entry, dispense materials to patients, help patients look for glasses, use of auto refraction machine, Optos, OCT, Visual Field, and eye pressure reading, inventory, cleaning, stocking, etc.

New Patient Coordinator

CENTERS FOR ADVANCED ORTHOPEDICS - Glen Burnie, MD November 2018 to September 2019

• Procured and processed insurance claims

• Coordinated front office; operated multi-phone system proficiently

• Verified appointments/managed patient intake

• Efficiently utilized scheduling database and maintained a highly organized and effective workflow system

Office Administrator

ANNE ARUNDEL MEDICAL CENTER - Odenton, MD

April 2016 to August 2018

• Supervised all front desk employees and maintained a smooth and organized office environment

• Responsible for training all new front desk hires

• Managed all office inventory

Lead Cashier

SHORE SHOP - Stevensville, MD

May 2014 to March 2016

• Oversaw front register transactions

• Maintained positive relationships among employees and customers

• Responsible for recording up front store inventory, cash handling, and closing duties Education

BA in Medical coding

ASHFORD UNIVERSITY

January 2019 to January 2020

High school diploma or GED in Marketing

KENT COUNTY HIGH SCHOOL

August 2005 to June 2009

Skills

• Athenahealth

• Epic

• Medical Scheduling

• Office Administration

• Insurance Verification

• Medical Billing

• Medical Records

• Medical Office Experience

• Vital Signs

• CPT Coding

• EMR Systems

• Medical Terminology (6 years)

• Secretarial (6 years)

• Patient Care

• ICD-10

• Medical Coding

• Upselling

• Triage

• HIPAA

• Transcription

• Clerical Experience

• ICD-9

• Receptionist (6 years)

• Medical Receptionist (6 years)

• Medical Records (6 years)

• Customer Service (10+ years)

• Phone Etiquette

• Restaurant Experience (5 years)

• Guest Services (5 years)

• Cake Decorating Experience (10+ years)

• Pet Care (3 years)

• Pet Sitting (3 years)

• Dog Handling (3 years)

• Guest relations

• Data Entry

• Computer Operation

• Computer Skills

• Laboratory Experience

• Microsoft Powerpoint

• Optical experience (1 year)

• Analysis skills

• Manufacturing

• Telemarketing

• Payroll

Additional Information

SKILLS

• Personable and dedicated; known for outstanding and hard work.

• Highly skilled in all Microsoft Suite programs

• Data entry

• Experienced in the following databases: Athena,and scheduling databases Epic, Phoenix, eyefinity systems, and Phreesia

• Great time management

• Focused

• Leader

• Customer service

• Knowledge in optometry

• Sales

• Marketing

• Social media

Contact this candidate