Customer Service Patient Care

CHRISTIANAH KOREDE

***** ***** **** ***** *******, TX 77082 ad2b68@r.postjobfree.com 832-***-**** EDUCATION

High School Diploma

Cornerstone Christian Correspondence School, Cowsend, Georgia June 2010 CERTIFICATE

CPR/First Aid September 2021

Patient Care Technician July 2014

Certified Nursing Assistant June 2011

SKILLS

- Excellent communication skills with a focus on customer service.

- Multitasking and Problem solving.

- Excellent organizational skills.

- Experience with Microsoft office.

- Proficiency in managing and organizing computer files.

- 65 WPM typing level.

- Knowledge of medical terminology.

WORK EXPERIENCE

Pulse Staffing Houston, TX

Covid 19 Swabbers January 2021- Present

● Labeling and ensuring that all samples are accurately identified.

● Setting up and preparing all equipment and supplies for patient testing.

● Ensuring patient confidentiality, greeting, and acknowledging patients, and meeting customer service expectations throughout the entire testing process. Startek Houston, TX

Customer Service Representative (CDC Remote) Feb 2021-Sep 2021

● Assisting all calls with Covid-19 vaccine questions or location.

● Ensuring customers are being satisfied with services rendered by the organization. Startek Houston, TX

IRS Customer Service Apr 2021-Aug 2021

● Assisting customers with question on stimulus checks.

● Communicate and interact with clients.

● Complied with organizational policies and procedures. Benedetini Cabinetry Houston, TX

Customer Service Coordinator/Scheduler Jan 2020-Jan 2021

. Coordinate home owners and builders to inspect trade damages and fix broken parts under warranty.

. Schedule service technicians for builders or homeowners for first time installation.

. Record information about the financial status of clients. Total Debt Management Duluth, GA

Collector/Customer Service Lead Feb 2017-Dec 2019

. Make at least 200 calls per day to clients/debtors.

. Professional experience, continued.

. Identify and correct delinquent accounts.

Maah S.Saluja, MD.Pediatrician Brooklyn, NY

Patient Care Technician Mar 2015- Jan 2017

. Check blood pressure, heart rate and pulse on a regular basis.

. Providing quality patient care that includes emotional support and guidance.

. Monitor patient condition and provide updates to the care team.

. Monitor patients’ food and liquid intake.

. Escort patients to X-ray and other diagnostic imaging processes. Special Touch Home Care Coney Island, NY

Certified Nursing Assistant Apr 2012 – March 2019

● Helped clients with mobility restrictions to get out of bed, bathe, dress, and groom.

● Helped with prescribed exercises.

● Assisted with medications administration.

● Maintained patient stability by checking vital signs and weight; testing urine; recorded intake and output information.

● Documented actions by completing forms, reports, logs, and records.

● Maintained work operations by following policies and procedures.

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