Customer Service Associate

Tamika Jones, Cleveland, OH 216-***-****/216-***-**** **********@*****.***

PROFILE:

An Experience Hospitality Professional with Customer Service Certification and a desire to utilize talents assisting management with efficient operations and in accordance with company policies and guidelines. Possess proven customer relations skills, ensures well-trained and skilled customer-focused team while exceeding customer and departmental expectations.

SUPERVISORY EXPERIENCE:

Initiates orientation and initial training of crew, actively engages and motivates staff day-to-day and throughout the use of basic best practices, reward, and recognition programs.

Can recognize the visual characteristics of good quality products and takes action to always achieve and maintain gold standards of product and service.

Performs paperwork, inventory, completion of End of Day reports, cash and banking POS reporting, Opening and closing business systems.

KEY QUALIFICATIONS IN CUSTOMER SERVICE:

Qualified to assist to refine operational ability of crew members by using training techniques and by corrective coaching to enhance customer experience.

Obtained Customer Service Certification, through the Customer Eyes Customer Service Certification Program, International Customer Service Association (ICSA), Rockhurst University Continuing Education Center, Inc. Council for Economic Opportunities in Greater Cleveland-Workforce Development Program (2018)

Obtained ServSafe Certification, accredited by American National Standards Institute (ANSI) and the Conference for Food Protection (CFP).

COMPETENCY AREAS:

Creating Lifetime Customers/What the Customer Wants

Promptness/Essential Customer Service Skills

Establishing Rapport, Building Goodwill and Creating Trust

Customer Service as a Strategic Marketing Tool/Customer Service Teams

Computer Skills Certificate, Microsoft Office Suite 2016-Word, Excel, Access, and PowerPoint WORK EXPERIENCE: Cleveland, OH

Hospitality

Customer Service Associate/Shift Manager, Pizza Hut, Euclid, Ohio (2020-present) Machine Operator, Royal Plastics, Mentor, Ohio (2021) Sales Associate, Seven Eleven, Solon, Ohio (2018)

Breakfast Coordinator/Manager, Carrols LLC/Burger King, Euclid, Ohio (2016-present) Customer Service Associate/Cashier, Rally’s, Cleveland, Ohio (2016)

Strong administrative skills, highly organized and skilled with prioritizing responsibilities; multi-tasking efficiently and effectively, in- depth knowledge of using solid judgement with quick resolution to irate customers.

Compiled sales reports, sales audits, inventory security, and records management. Generates daily and weekly summaries, function in accordance with established procedures and applicable regulations.

Dynamically selling products by providing customers with information needed to make product-related decisions. Selected, packaged pro and ducts ordered by customers.

Attended to customers in merchandising selection and inquiries which enhanced shopping experience and influenced purchase. Handled and delivered new stock to the selling floor, inventoried merchandise with use of scanner.

Possess ability to think creatively to devise new ways to promote and market items. Provided premier customer service, including greeting and responding to questions.

EDUCATION: Cleveland, Ohio

Cuyahoga Community College, Cleveland, Ohio

Basic Shift Management Diploma, Hamburger University, Oak Brook, Illinois OSHA Certification/High School Diploma, Cleveland Christian Academy

Contact this candidate