SABRINA COLEMAN

**** ******** ** **, *******, GA 30248

Phone: 951-***-**** * Email: ad2b55@r.postjobfree.com

OBJECTIVE:

Attention to Detail, Improving Customer Experience, Building Customer Loyalty, Complaint Resolution

Patience, Product Knowledge, Cross Selling / Up-Selling, Jira Service Desk, MS Excel, PowerPoint, Word

Microsoft Office Skills, Active Listening Skills, Time Management, Problem Solving, Critical Thinking Skills, Decision Making, Communication, Administrative Skills, Marketing Skills, Employability Skills,

IT Skills, Transferable Skills, Teamwork Skills, Leadership Skills, Computer Skills, Technical Skills,

Soft Skills, Hard Skills,

PROFESSIONAL EXPERIENCE:

NEW BRIDGES, INC., DECATUR, GA January 2019 - Present Networking Admin (REMOTE)

Communication Skills, Relationship Management, Customer Service, Human Resources Experience

Talent Acquisition, MS Office, Social Media, OnBoarding Management, Recruiting

Answers incoming calls to solve customer complaints

Collects, interprets and synthesize data collected from field research SOUTH PALMS APARTMENTS, RIVERSIDE, CA April 2014 – December 2018 Residential Manager

Handled all daily business operations for the apartment property

Analyzed information about government zoning rules and regulations, future property values, taxes, population growth and traffic volume around the property

Managed and scheduled all maintenance and repairs with vendors

Ensured the maintenance of the property at all times

Helped to negotiate property sales contracts, and regularly maintained and updated tenants records

Handled the advertisements for the property, as well as selected tenants

Coordinated rental and lease agreements, managed the financial aspects of the property (rent payment), as well as oversaw evictions

LOLA’S TECH LLC, RIVERSIDE, CA May 2012 - March 2014 Technical Administrator

Remote work, Virtual work Home-based office, Location agnostic, Tech savvy, Remote networking, Self-Motivated

Time management, Flexibility Mutli-site, Cross-functional communication, . Resourcefulness, Results-driven,

Detail-oriented, Cloud Computing, Data Controller, Electronic Data Marketing, Oracle, Reseach & Development, Tech Support WELLS FARGO HOME MORTGAGE, SAN BERNARDINO, CA Aug 2009 - March 2012 Loan Counselor

Processed loans

Handled incoming and outgoing calls

Processed and serviced stipulates repayments plans

Filed HUD claims along with moratorium and liquidations, and collections AT&T WIRELESS, ANAHEIM, CA June 2000 - July 2009

Customer Service Representative

Assisted customers with billing issues/complaints

Was the top sales champion in customer account upgrades

Provided technical support for customer for wireless programming EDUCATION:

La sierra High School (Computer Science) Riverside, CA September 1992 - June 1996

University of Phoenix (MS in International Marketing and Management) Riverside, CA July 2007 - July 2010

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