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Support Specialist Customer Service

Location:
Gresham, OR
Posted:
December 30, 2023

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Resume:

Patricia (Trish) Weatherbee

ad2b47@r.postjobfree.com - 503-***-**** - Fairview, Oregon

Skills And Summary

Peer Support Specialist Certification, CPR AED, FIRST AID for children and adults, Valid driver license and insured vehicle, Medical terminology and familiarity, Medical records,Human Anatomy and Physiology I have worked with Many community organization to help both myself–so I know the processes and the organizations and resources like CAT Community Action for Tenants, OERAPOregon Emergency Rent Assistance Program, Unlimited Choices, Casa de Oregon, Weatherization Program, Hudm Home Forward. Many Food Banks, Legal help,low cost dental careAging and Disability, SNAP. and many training classes and employment help. Case Management experience and skills, Typing,, Public Speaking, Facilitator for Group Meetings, Customer Service, Office Administration. Passionately dedicated to marginalized communities making a difference. Certificates in Word, Excel.and Google docs from Goodwill classes. 2022. Mar record documentation, Therap documentation. Nine months as a DSP.

Experience

Quail Hollow Manufactured Home Park, Volunteer Community Advocate

● Conducted meetings about Resources and Services for residents in my community to share information to help them maintain stability and quality of life such as food stamps, weatherization, Home Forward. foodbanks, Unlimited choices, Dress for Success, Senior Law Project. Casa De Oregon,OERAP, Pueblo Unidos etc.

● Engaged and communicated with a wide range of members especially those who are struggling to be active in their own recovery.

● Assisted participants in all needs including Activities of Daily Living (ADLs).

● Actively participated in multidisciplinary team meetings.

● Participated in verbal de-escalation and physical interventions in emergency situations and willing and able to assist other staff as needed

December to September 20,2023

Advocates For Life Skills and Opportunities

As a DSP (Direct Support Professional) I determined person-centered goals and dreams as the dsp staff person for my assigned supported person to achieve as much self sufficiency as possible at her pace and of her choice of tasks, chores. Achievements, socialization, entertainment, community involvement shopping, good health,employment, Transportation provided by this staff. Documentation with Therap t-logs and medication documented through Mar records Cooperative cooking. There was continual discussion between the supported person and this staff to determine and plan how . Human Anatomy and Physiologyto achieve these goals

June, 2022 - Dec. 2022

Telecare, Portland, OR- Peer Support Specialist

● Help clients with a life plan to reach their goals and support clients in Determining Goals to meet their practical needs

● Use all tools available to support achieving goals.. Assist members served with voicing their strengths, interests, and goals throughout their time in services including: goal plans, crisis plans and other methods of expressing individual preferences.

● Utilizes a comprehensive resource guide and educates members about local community support and resources.

● Support members served in developing strategies to reduce self-stigma. March 2016 to Present

Siltronics, Portland, OR - Technical Machine Operator, Visual Inspector

● Used technical machinery to measure the bow, warp, and focal plane deviation of silicon wafers in order to reach production standards

● Performed visual inspection of the wafers under microscope to meet production standa DHS Childrens’ Services Division, Portland, Oregon - Caseworker

● Managed social services for 90 caseload, aid to dependent children families Pierce County Public Assistance, Tacoma, Washington - Caseworker

● Managed Social Services including Protective Services, Foster Care study, Adoptive care study and Placement, and aid to dependent Children Licensing Day Care Homes

● Protective Services

● Managed a caseload of 90 families of adults receiving aid and dependent children

● Documented all activities

● Accompanied and arranged clients to medical and mental health appointments Education

University of Oregon, Eugene, Oregon- Bachelor of Science, General Science Heald College, Portland, Oregon- Diploma Medical Office Administration Hospital Experience- STAT EEGs, Research, Biology Lab University of Oregon



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