Customer Service Representative
Resume:
Amanda Avery
Customer Service Representative
Covington, GA 30014
*********@*****.***
I have 8 years of experience, including as a Machine Operator, as a Customer Service Clerk and as a Cashier in industries including Eating and Drinking Places and Building Construction General Contractors and Operative Builders. Most recently, I have been working as a Machine Operator at SRG Global from April 2016 to May 2017. My skills and experiences include: Cashier and customer service, I also have the ability to multitask. I hold a High School Diploma degree in Social Studies from Eastside High School.
Work Experience
Care Navigator
Medasource - Remote
June 2021 to December 2023
• Assist customers with scheduling rides
• Make doctor appointments for patients
• Schedule House Call visits for patients
• Connect patients with any helping resources in their community
• Address any problems or complaints patients may have
• Help members pay utilities and electricity bills
• Assist patients with finding DME supplies and etc Customer Service Representative
BroadPath Healthcare Solutions - Remote
February 2021 to March 2023
• Enrolled customers into health insurance that fit their needs
• Work pharmacy and medical claims of customers
• Scheduled transportation for customers to and from doctor appointments
• Assisted customers with a warm and professional attitude
• Interacted with customers through live chat
• Handled emails, inbound calls, and outbound calls
• Booked appointments
• Managed customer accounts
• Handled billing issues and order inquiries
Machine Operator
C&K Plastics - Conyers, GA
July 2021 to February 2022
• Operate the machine
• Load product into machine
• Pack product
• Maintained machining equipment
• Used precision measuring instruments, including lathes and calipers
• Visually inspected equipment parts and deliveries
• Set up tools and production areas
• Managed production lines
Customer Service Clerk
Hardee's - Conyers, GA
October 2018 to November 2021
• Responsible for cashier duties
• Handled online orders and credit card transactions
• Assisted customers with a warm and professional attitude
• Provided policy and service information
• Performed customer service surveys
• Answered general questions
RXO Tech
Luxottica - McDonough, GA
December 2020 to July 2021
• Inspect prescription lenses
• Ordered laboratory results
• Inspected and maintained laboratory equipment
• Conducted inspections according to accepted guidelines Customer Service Representative
Telenet - Athens, GA
July 2018 to October 2018
• Provided assistance to clients
• Answered phone and assisted clients with changes
• Maintained up-to-date knowledge of customer accounts
• Explained products and benefits
• Operated the live chat
• Provided excellent technical support
Customer Service Representative
Pure Talk - Covington, GA
June 2017 to July 2018
• Provided assistance to clients
• Assisted customers in person
• Maintained up-to-date knowledge of customer accounts
• Explained products and benefits
• Inventoried stock
• Confirmed payments, refunds, etc.
• Resolved payment and order disputes
• Provided excellent technical support
• Answered phone and assisted customers with changes Machine Operator
SRG Global - Covington, GA
April 2016 to May 2018
• Also was a break out operator where I gave breaks to the operators who worked on the lines.
• Documented audit procedures
• Maintained machining equipment
• Used precision measuring instruments, including lathes and calipers
• Visually inspected equipment parts and deliveries
• Set up tools and production areas
• Managed production lines
• Operated various molding presses
• Excellent communication skills
• Ensured the packaging material inventory was accurate Customer Service Clerk
Hardee's - Covington, GA
March 2015 to March 2016
• Assisted customers with a warm and professional attitude
• Answered general questions
• Performed customer service surveys
• Resolved customer information and complaints
• Answered calls from customers
• Responsible for cashier duties
• Handled online orders and credit card transactions Cashier
Zaxby's - Conyers, GA
May 2011 to May 2014
• Opened and closed restaurant
• Answered questions
• Assisted customers in finding or ordering merchandise
• Promptly addressed customer complaints
• Processed cash, check, or credit transactions with accuracy
• Counted cash drawers
• Stocked merchandise
Machine Operator
Tink’s - Covington, GA
January 2008 to December 2010
• Load and unloaded trucks
• Operated machines
• Maintained machining equipment
• Used precision measuring instruments, including lathes and calipers
• Set up tools and production areas
• Managed production lines
• Operated various molding presses
• Ensured the packaging material inventory was accurate
• Excellent communication skills
Education
High School Diploma
Eastside High School - Covington, GA
2007
Skills
• Call Center (2 years)
• Customer Service (6 years)
• Customer Care (6 years)
• Customer Support (3 years)
• Driving
• Warehouse Experience (5 years)
• Microsoft Office (5 years)
• Assembly (4 years)
• Microsoft Excel (4 years)
• Typing (7 years)
• Packaging (10+ years)
• Computer Operation (10+ years)
• Manufacturing (6 years)
• Microsoft Word (5 years)
• Machining (5 years)
Certifications and Licenses
Driver's License
October 2017 to October 2025
Contact this candidate