Amanda Avery

Customer Service Representative

Covington, GA 30014

ad2b2w@r.postjobfree.com

+1-678-***-****

I have 8 years of experience, including as a Machine Operator, as a Customer Service Clerk and as a Cashier in industries including Eating and Drinking Places and Building Construction General Contractors and Operative Builders. Most recently, I have been working as a Machine Operator at SRG Global from April 2016 to May 2017. My skills and experiences include: Cashier and customer service, I also have the ability to multitask. I hold a High School Diploma degree in Social Studies from Eastside High School.

Work Experience

Care Navigator

Medasource - Remote

June 2021 to December 2023

• Assist customers with scheduling rides

• Make doctor appointments for patients

• Schedule House Call visits for patients

• Connect patients with any helping resources in their community

• Address any problems or complaints patients may have

• Help members pay utilities and electricity bills

• Assist patients with finding DME supplies and etc Customer Service Representative

BroadPath Healthcare Solutions - Remote

February 2021 to March 2023

• Enrolled customers into health insurance that fit their needs

• Work pharmacy and medical claims of customers

• Scheduled transportation for customers to and from doctor appointments

• Assisted customers with a warm and professional attitude

• Interacted with customers through live chat

• Handled emails, inbound calls, and outbound calls

• Booked appointments

• Managed customer accounts

• Handled billing issues and order inquiries

Machine Operator

C&K Plastics - Conyers, GA

July 2021 to February 2022

• Operate the machine

• Load product into machine

• Pack product

• Maintained machining equipment

• Used precision measuring instruments, including lathes and calipers

• Visually inspected equipment parts and deliveries

• Set up tools and production areas

• Managed production lines

Customer Service Clerk

Hardee's - Conyers, GA

October 2018 to November 2021

• Responsible for cashier duties

• Handled online orders and credit card transactions

• Assisted customers with a warm and professional attitude

• Provided policy and service information

• Performed customer service surveys

• Answered general questions

RXO Tech

Luxottica - McDonough, GA

December 2020 to July 2021

• Inspect prescription lenses

• Ordered laboratory results

• Inspected and maintained laboratory equipment

• Conducted inspections according to accepted guidelines Customer Service Representative

Telenet - Athens, GA

July 2018 to October 2018

• Provided assistance to clients

• Answered phone and assisted clients with changes

• Maintained up-to-date knowledge of customer accounts

• Explained products and benefits

• Operated the live chat

• Provided excellent technical support

Customer Service Representative

Pure Talk - Covington, GA

June 2017 to July 2018

• Provided assistance to clients

• Assisted customers in person

• Maintained up-to-date knowledge of customer accounts

• Explained products and benefits

• Inventoried stock

• Confirmed payments, refunds, etc.

• Resolved payment and order disputes

• Provided excellent technical support

• Answered phone and assisted customers with changes Machine Operator

SRG Global - Covington, GA

April 2016 to May 2018

• Also was a break out operator where I gave breaks to the operators who worked on the lines.

• Documented audit procedures

• Maintained machining equipment

• Used precision measuring instruments, including lathes and calipers

• Visually inspected equipment parts and deliveries

• Set up tools and production areas

• Managed production lines

• Operated various molding presses

• Excellent communication skills

• Ensured the packaging material inventory was accurate Customer Service Clerk

Hardee's - Covington, GA

March 2015 to March 2016

• Assisted customers with a warm and professional attitude

• Answered general questions

• Performed customer service surveys

• Resolved customer information and complaints

• Answered calls from customers

• Responsible for cashier duties

• Handled online orders and credit card transactions Cashier

Zaxby's - Conyers, GA

May 2011 to May 2014

• Opened and closed restaurant

• Answered questions

• Assisted customers in finding or ordering merchandise

• Promptly addressed customer complaints

• Processed cash, check, or credit transactions with accuracy

• Counted cash drawers

• Stocked merchandise

Machine Operator

Tink’s - Covington, GA

January 2008 to December 2010

• Load and unloaded trucks

• Operated machines

• Maintained machining equipment

• Used precision measuring instruments, including lathes and calipers

• Set up tools and production areas

• Managed production lines

• Operated various molding presses

• Ensured the packaging material inventory was accurate

• Excellent communication skills

Education

High School Diploma

Eastside High School - Covington, GA

2007

Skills

• Call Center (2 years)

• Customer Service (6 years)

• Customer Care (6 years)

• Customer Support (3 years)

• Driving

• Warehouse Experience (5 years)

• Microsoft Office (5 years)

• Assembly (4 years)

• Microsoft Excel (4 years)

• Typing (7 years)

• Packaging (10+ years)

• Computer Operation (10+ years)

• Manufacturing (6 years)

• Microsoft Word (5 years)

• Machining (5 years)

Certifications and Licenses

Driver's License

October 2017 to October 2025

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