Service Representative Call Center
Resume:
LaBryce Talley
Baltimore, MD *****
ad2b10@r.postjobfree.com
Authorized to work in the US for any employer
Work Experience
Patient Service Representative
Chase Brexton Health Services - Baltimore, MD
February 2019 to August 2020
Worked in CPS and Phreesia systems
Register Patients for service
Schedule patients
Remind patients of scheduled appointments
Update patient information
Filing
Answer multi line phone
Route phones to the appropriate departments
Some medical terminology needed
Patient Service Representative
Quadrant, Inc - Baltimore, MD
November 2018 to February 2019
Register patients
Answer incoming calls and route them to the appropriate department
Schedule appointments and follow up appointments for patients
Scan Photo ID's and insurance cards
Some medical terminology needed
Admissions Representative
Saint Agnes Hospital - Baltimore, MD
October 2012 to July 2018
Responsibilities
Work independently and as a team player
Organize patients that are scheduled for surgery for the day and assign specific beds for them
Rearrange patient beds throughout the hospital based on their needs and the needs of other patients that may come in
Work closely with all the nursing staff to make sure the patients are where they are supposed to be
Directly admit a patient coming in based on doctor's requests
Register patients that come in requiring services
Schedule patients for physical therapy, speech therapy and/or occupational therapy services
Register new and returning patients for services
Fax, scan and file documents
Verify insurance information
Update all patient demographic information if anything has changed
Answer multi line telephone
Transfer calls to appropriate departments
De-escalate irate individuals to resolve issues
Some medical terminology needed
Accomplishments
Proven ability to learn new job skis and functions and move through the ranks successfully.
Skills Used
Multitasking
Organizational
Interpersonal and personal
Team playing
Workers Comp Customer Service Representative
Ameritox, LTD
July 2011 to March 2012
Answer incoming calls and route them to appropriate departments
Assist customers with setting up accounts
Billing issues
Handle customer account reconciliation
De-escalate irate customers
Some medical terminology needed
Customer Service Representative II
Jason Pharmaceuticals - Medifast Inc
July 2010 to July 2011
Answer incoming calls and route them to appropriate departments
Assist customers with setting up accounts
Billing issues
Handle customer account reconciliation
De-escalate irate customers
Track customers packages
Data Entry Operator - Customer Service Representative
H. & M Wagner & Sons, Inc - Glen Burnie, MD
July 2008 to July 2010
Responsibilities
Assist computer room with any orders that were submitted that day
Place orders for the salesmen and women that were not able to transmit orders
Ran reports for daily progress and verify which produce and special items were being ordered that day
Assist drivers that were coming back with orders and money and complete the check list for each driver
Turn in the nightly drop after each driver
Assist driver’s supervisor with schedule for the for the following day
Assist night warehouse supervisor with placing orders together for the following day
Accomplishments
Completed each day with each department successfully and managed to make sure all departments in agreement and that each truck was ready to go for the next day’s deliveries before leaving each day.
Skills Used
Multitasking
Team playing
Organizational skills
Personal and interpersonal skills
Customer Service Representative II
Comcast Cable
February 2006 to July 2008
Answer incoming calls and route them to appropriate departments
Assist customers with setting up accounts
Billing issues
Handle customer account reconciliation
De-escalate irate customers
Education
Some college
Skills
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