Rhonda Fletcher

**** ****** ****** **

Hurlock, MD 21643

443-***-****

Professional Overview

Experienced Customer Service Representative. Skilled in Customer Satisfaction, Sales Management, Manufacturing, Account Management, and Continuous Improvement. Strong support professional. Committed and motivated administrative assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative. Energetic and results oriented team player. Summary of skills

Customer service Dispatch Logistics Office Management Oracle 11i & R12 SAP Self Starter Data Entry

Deadline Oriented Telephone Skills Staff Motivation Scheduling Small Business Owner Account Management Quality Control Accounts Payable Excel/Microsoft Word Kite/Google Quick Books Docusign

Work Experience

Calgaz, Div. of Airgas, An Air Liquide Co. Cambridge MD Processing & Scheduling Manager (May ‘22-June ‘23) Customer Service/Inside Sales (Nov ‘09-May ‘22)

Self-employed Massage Therapist/Small Business Owner (2002-Nov ‘09) Xpert Xpress, Preston MD - (2000-2003)

Dispatch/Logistics/Office Manager

Airpax Cambridge, MD - (1984 - 1999)

Manufacturing, Quality Control, Customer Service

Education

Chesapeake College - Business Administration

Baltimore School of Massage

North Dorchester High School