Customer Service Representative
Resume:
Dewonna Goodridge
Junction City, KS ***** ****************@*****.*** 785-***-****
Work Experience
Customer Service Representative
Advance Technology/Cenlar - Junction City, KS
August 2020 to October 2021
Assist clients with mortgage payments. Assist clients with inquiries about insurance and property taxes. Resolve issues and ensure clients happiness. Work from large call volumes in timely manner from home.
Machine Operator
Smithfield Foods, INC - Junction City, KS November 2004 to December 2019
*Assist in training new hires, and maintain a clean, safe, work environment* Monitors output and enter daily quota and product distribution.
*Provides assistance and advice in problem solutions and resolves problems independently or initiates routing of problem to appropriate source for resolution. Serves as machine/line leader.
*Operates VMAG machines, to make daily quota, Assist in supervising breaks, Assist with shut down operations and paper work. Perform light maintenance on machine. Performs some programming of machines to ensure correct weights, speed rate of machine.
IT Tech Support/ Customer Service
Placement By Linda - Junction City, KS June 2012 to May 2019
•Download software on computers
•Troubleshoot computers
•Update computers and monitor computer functions
•Assist with customer service assessments
Order Picker
Converse, Inc - Charlotte, NC
2000 to April 2001
*Maintain accurate orders, and read invoices while working to obtain daily quota
*Recorded daily records of orders; packed orders to be shipped as well as performed quality management
*Ensure that all orders have the correct product packed before shipping
Production Worker
Armour Ekrich Meats - Junction City, KS
December 1996 to July 2000
*Worked online producing smoked sausage
*Help ensure the work area was clean and safe
*Assisted with training of new employees and operate machine
Customer Service and Member Sales
Danmark Internationals Inc - Junction City, KS October 1996 to December 1996
*Assist customers with orders. Sell and save memberships, sell extended warranties, magazines
*Perform a variety of clerical duties in support of customer service, primarily as a
*clerk or as a receptionist. Use computerized system, composite customer sales and orders, or other programs to input customer information, and complete sales. Maintain and compile data for customer service reports.
*Answered telephone and determine the urgency of the call. Assemble customers computerized sales information, reviewed completed computerized sheets, maintain list of forms needed at the members sales and retention front desk.
Education
Doctorate in Business Administration
Walden University - Minneapolis, MN May 2010 to May 2015
Masters in business administration
Kaplan University-Maine Campus - Fort Lauderdale, FL
July 2008 to May 2010
Bachelor's in Applied science and Information Technology in Applied science and Information Technology
Kaplan University
2008 to 2010
Skills
•Assembly
•Data Entry
•Packaging
•Machine Operator
•Technical Support
•Help Desk
•Troubleshooting
•Microsoft Windows
•Computer Networking
•Citrix
•Android
•Customer service
•Financial services
•Basic math
•Problem solving
•adaptive person
•Manufacturing
•PowerPoint
•Microsoft Office
•Microsoft Word
•Desktop Publishing
•Word Processing
•WordPerfect
•problem solving
•Data Entry
•Packaging
•Machine Operator
•Technical Support
•Help Desk
•Troubleshooting
•Microsoft Windows
•Computer Networking
•Citrix
•Android
•Customer service
•Financial services
•Basic math
References
Michael Diales
Shift supervisor/Maintenance
2411 hwy 43
Abilene, Kansas 67410
Lazaro Perez
Machine operator/Supervisor
1309 W. 14th street
Junction City, Ks 66441
Harold Rivera
Supervisor
1920 Lacey Drive
Junction City, Kansas 66441
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