Project Management Executive Assistant

Kai Nelson

347-***-**** ***.********@*****.*** linkedin.com/in/kai-nelson-079b5413b/

Education

Bachelor of Science in Social Work Delaware State University Key Strengths & Core Competencies

Microsoft Offices & Google Suite Calendar Management Verbal & Written Communication Database Management Multitasking & Prioritizing Expense Reports

Project Management Problem Solving

Organizational Skills Invoice Processing

Work History

Geico, Melville, NY

Senior Executive Assistant I 12/2021-Present

• Supported three senior level associates by managing emails, calendars, and arranging travel.

• Utilized Outlook to prioritize and schedule meetings according to senior staff’s availability; Prepared agendas and talking points.

• Managed projects using Monday to stay on top of weekly tasks and goals.

• Maintained an internal filing system while remaining in compliance with company policies.

• Organized and processed expense reports for associates using Concur. Telephone Claims Representative, Woodbury, NY 07/2020-12/2021

• Answered an average of 40 phone calls per day, providing exceptional customer service.

• Conducted research to increase knowledge and expertise regarding insurance policy updates.

• Acted as a liaison with customers to adhere to insurance needs and recommended insurance packages to best suit their requests.

• Utilized project management tools to optimize efficiency and consistently meet deadlines. Ability Builders for Children, Bronx, NY

Program Coordinator 06/2017-07/2020

• Planned, organized, and implemented initiatives for the Early Intervention Program with a focus on supporting marginalized families.

• Supported clients in assessing their needs and offering tailored solutions for improvement.

• Designed an internal database to maintain records of all Early Intervention clients.

• Developed and maintained a detailed project plan for each individual account.

• Conducted service evaluations and coordinated client retention efforts to calculate and improve the program’s effectiveness.

Delaware State University, Dover, DE

Administrative Assistant, Social Work Department 08/2015-04/2017

• Greeted guests, responded to emails, and answered phone calls in a professional manner.

• Supported team caseloads and provided assessments of risk factors and client eligibility.

• Managed the lifecycle of cases by tailoring project planning and solution gathering for each client.

• Oversaw the coordination of partners and working groups engaged in multiple projects.

• Facilitated ongoing internal programs and meetings, including weekly status check-ins.

• Documented all activities and case-related conversations with a high level of confidentiality.

Contact this candidate