MIA

CABARDILLA

PROFILE

Energetic and optimistic Customer

Service Representative with over 4

years of experience in a call center

setting, including appointment

setting, sales, tech support, and

customer care. Seeking a full-time

job position to apply my proven

customer support abilities in

improving customer satisfaction and

retention. Coming up with excellent

communication skills and empathy

to provide valuable support to

customers.

CONTACT

PHONE:

+639*********

EMAIL:

ad2aqp@r.postjobfree.com

SKYPE:

live:.cid.f984d9fd83ccbdc

Customer Service Representative

VXI Global Holdings, Inc. Davao City, Philippines

July 2018–June 2020

Handled Inbound calls for Uber – a transportation account wherein the company’s product is the Uber

application. Handling and managing the driver’s

account when there’s an issue with the application, giving updates to expired documents, providing help with basic troubleshooting and self-service options and clarifying information about their earnings.

Technical Support Representative

VXI Global Holdings, Inc. Davao City, Philippines

July 2020-January 2021

Handled Inbound calls and Outbound calls for Comcast

–a service provider company that offers services such as: Internet, Cable, Telephone, Home Security and

Mobile plan. Upselling services to customers, especially when there is an available promotion to offer, would lessen their bills. Helping customers to troubleshoot mostly their internet online. Created escalation for unresolved issues.

Answers general inquiries and complaints regarding the service. Assist the customer to be transferred to the designated department based on the concern.

Appointment Setter

Intrepidity Works Cannery Site, Polomolok South Cotabato June 2021-December 2021

Worked with Payclass – a fin-tech company that

offers financial services to potential clients by

performing cold calls and sending emails.

Set appointments through Calendly and prepared

sales reports for the client.

Experienced in Nextiva, Slack, Close.io and

Zen desk

SKILLS

Time Management 1

Problem Solving 0.8

Effective Listening 1

Patience 1

Sales Strategy 0.8

Willingness to Improve 1

Empathy 1

Adaptability 1

WORK EXPERIENCE

EDUCATION

Inside Sales Agent

Phone Animal LLC Austin, Texas 78746

January 2022 – February 2022

Performed outbound cold calling prospects for new clients on a daily basis

Converted leads to schedule appointments for

Listing and Buyer Specialist

Experienced in Lead Generation LiveVox dialer

Personalized Inside Sales Agent

Scott Smith Realty Group, 1644 Fry Rd, Greenwood IN 46142 USA

March 2022 – June 2022

Performed outbound cold calling prospects for new clients on a daily basis

Converted leads to schedule appointments for

Listing and Buyer Specialist

Experienced in Lead Generation using Mojo,

Net2phone, KW Command and COLE Realty

Resource

Managing and updating new information in CRM

Guest Experience Representative

Airriva, Llc, Columbus, Ohio

June 2022 – November 2023

Answering phone calls, responding to guest

inquiries and book a reservation. Airriva – an

innovative tech-forward, next lodging company

Handling guest complaints and resolving issues in a timely and professional manner.

Processing payments and maintaining accurate

guest records. Providing information about hotel

amenities, local attractions, and restaurants

Coordinating with housekeeping and maintenance

staff to ensure guest rooms are clean and

functioning properly. Ensuring guest satisfaction

throughout their stay

Experienced in Microsoft Suite, Slack, Track CRM, Airbnb app, Booking.com, VRBO, and other booking

platforms

SULTAN KUDARAT STATE UNIVERSITY

TACURONG CITY

2014-2018

Bachelor of Secondary Education Major in English

Contact this candidate