Care Coordinator Customer Service

Loveness J. Biza

**** ********** ****, *********, ****** TX 75126

214-***-**** *********@*****.***

Summary

Ability to work with diverse groups of people to achieve departmental objectives

Ability to accomplish tasks accurately and completely.

Demonstrates ability to think strategically, focusing on work priorities, multi-tasking, to meet deadlines. Excellent verbal, written communication and interpersonal skills

Meet deadlines with personal leadership and negotiation skills

Collaborate effectively with all levels of management

High level of personal integrity, commitment to excellence, and strong desire to learn

Education, Certification, and Training

Bachelor’s Degree – Health care administration Grand Canyon University

Diploma – Medical Billing and coding Richland College

Professional Experience

Care Coordinator Assistant

Care Management Department September 2020 to current

Parkland Health & Hospital System

Work with Care Managers and Social Workers, in preparing the discharge planning process

Assess patient’s discharge needs

Deliver and the Medicare Inpatient discharge appeal rights ensuring they are signed and dated

Generate and send referrals to Skilled Nursing facilities, Long Term Acute Care and Nursing homes via all scripts or fax. Prepare discharge packets ensuring that all current notes are printed

Arrange transportation and clothing and for discharged patients

Prepare patient choice list for durable medical equipment and home health facilities

Deliver Medicare patient rights to patients

Perform duties within HIPPA regulation

Health Unit Coordinator June 2016 – September 2020

Parkland Health & Hospital System, Dallas

Coordinated scheduling and use of departmental assets including making arrangements for moves and renovations.

Provide administrative support by performing clerical duties typing various documents, maintaining office files, distributing mail, screening and routing telephone calls

Assisted with the timely and effective maintenance of equipment in patient rooms

Coordinated data entry on patient charts tracking system to ensure information is entered in an accurate and timely manner

Ensure stock levels are adequate and orders made on time

Promotes positive public relations with patients, doctors, family members

Active member of the Unit Based Council, participate in department meetings

Maintains computerized records on staff, availability for work

Prepare charts for new admissions, closes medical records upon discharge

Complete timely and accurate documentation of patient visits

Preceptor to new health unit coordinators

Healthcare Unit Coordinator Aug 2010 – Feb 2016

Juvenile Clinic, Parkland Memorial Hospital, Dallas

Performed administrative duties, customer service in high volume deadline environment

Answered inquiries and updated management of changes in staffing

Compiled Dallas county Juvenile students physical and shot records

Order office supplies

Dietary clerk Aug 2008 – Aug 2010

Parkland Health & Hospital System Nutrition Department

Customer service, printed meal charts

Responded to high volume phone inquiries

Gathered, analyzed daily, weekly and monthly reports

Night Auditor Mar 2005 – Jul 2008

Hilton Dallas Lincoln Center

Client ambassador for up to 350 guests per night

Conducted reservations by phone and walk-ins

Balanced daily revenue and expenditure reports

Other Skills

Proficient in Process Quality Improvement Management

Proficient in Microsoft Office Suite

Types up to 50 words per minute

Organizations

Membership of Arise and shine International Ministries January 2007 – Present

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