BL

BESSIE LEE

ad2ams@r.postjobfree.com 404-***-**** Lithonia, GA 30058

Well-organized Clerk possessing proven file management, data entry and calendar maintenance talents. Focused on boosting team productivity with accurate administrative support. Diligent about responding to internal and external requests for information. Hardworking and dependable Clerk offering 15+ years of clerical experience. Demonstrated prioritization, multitasking and planning abilities. Enthusiastic about using knowledge and skills to support operations. Database Entry

Mail Sorting

Customer Satisfaction

Billing and Invoicing

Telephone Etiquette

Processing Mail

Mail Processing

IRS CHAMBLEE, GA

Clerk

02/2017 - 08/2023

Organized and maintained filing systems for confidential documents. Generated daily reports of sales activity for management review. Maintained inventory levels of office supplies and equipment as needed. Developed detailed spreadsheets to track financial data and trends. Performed data entry tasks to update customer accounts records. Scanned documents into digital formats ensuring accuracy of content. Utilized computer software programs to create reports, labels, forms. IRS CHAMBLEE, GA

Tax Examiner

09/2016 - 01/2017

Collected taxes, monitored payment plans and imposed deadlines on delinquent taxpayers.

Checked completeness of information when processing applications and transactions.

Set up and monitored payment plans and processed payments. Maintained records, phone numbers, contacts and actions taken for each case.

Advised taxpayers on how they can reduce their overall tax liabilities by taking advantage of available deductions or credits. Negotiated payment plans with delinquent taxpayers when needed. Internal Revenue Service, IRS

CHAMBLEE, GA

Customer Service Representative

08/2008 - 08/2016

Composed letters to taxpayers explaining changes made to their account or requesting additional documentation.

Supplied detailed tax documentation needed to submit accurate corporate and individual returns.

Answered questions from taxpayers and assisted individuals with completing tax forms.

Provided excellent customer service to resolve customer complaints in a timely manner.

Answered inbound calls, chats and emails to facilitate customer service. Summary

Skills

Experience

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Gordon High School Decatur, GA

High School Diploma

06/1983

Education and Training

Contact this candidate