Quality Assurance Program Manager

• Software Test Automation

• Software Inspections & Reviews

• Test Process Management

• Continuous Integration

• JIRA & JIRA Portfolio

• Agile Development

• Visual Basic

• Software Development Life

• Analytical

• Problem Solving

• Communication

• Microsoft Office

Aysha Malik

469-***-**** ************@*****.***

SUMMARY

Highly motivated and delivery focused quality assurance analyst with over 10 years of experience and a master’s degree in management information systems. Extensive knowledge and understanding in problem solving and data analysis/management in various industries. Looking to apply my skills to ensure software functionality and usability as a Software Quality Assurance and Testing Program Manager.

HIGHLIGHTS

EXPERIENCE

USA Auto Sales – Dallas, TX Dec 2017 – Present

Office Administrator

Maintained sales and customer records while supporting the sales team

Handled customer complaints and provided quick and effective resolutions

Provided financial services and support for customers accessing the online payment portal

Assisted with the loan approval process to determine customer eligibility and terms

Performed bookkeeping and data input through QuickBooks. USFI Inc – Dallas, TX Nov 2003 – Sep 2012

Senior Business Quality Assurance Analyst

Facilitated requirement gathering sessions and workshops with the business users to gather business requirements and documented them for review by both business and technical team members

Defined detailed business use cases, activity, and workflow designs to document users and system interactions

Defined high level change management plans with respect to new or updated functional capabilities

Developed test plans, test cases and test strategy based on the functional and non-functional requirements and then linking them to maintain Requirement Traceability Matrix

Performed time to time reviewing and updating of test cases as per the requirements USFI Inc – Dallas, TX Sep 2002 – Oct 2003

Accounts Payable Analyst

Managed critical vendor accounts by processing their invoices and check requests

Performed all tasks associated with processing invoices for payment, including purchase order verification and approval process

Process third-party credit memos

Conducted data entry and integrity into accounting software CERTIFICATIONS

Certification in Software Testing (Master Level) Jun 2011 International Institute of Software Testing

EDUCATION

Master of Business Administration, Management Information System Jun 2001 American World University

Diploma in Computer Science Feb 1995

Sindh Board of Technical Education

Bachelor of Arts, Education Dec 1989

University of Karachi

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