Data Entry Customer Service
Resume:
May **** Aug 2019
Maria Flores
Professional Summary
Dependable data entry industry worker equipped for fast-paced work and changing daily needs. Meets needs with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics and positively impact team.
Skills
Office 365 Outlook
Software installation Customer service
Teamwork Problem-solving
Experience
Acquisition Expert
Carvana Tempe, AZ
Answered inbound calls to greet and assist customers with various needs and questions. Communicated with clients over phone, email and chat platforms. De-escalated customer complaints using specialized communication techniques. Gathered information from multiple sources to make technical decisions or suggestions. Entered data by inputting alphabetic and numeric information using documentation customers uploaded to assist with process of selling vehicle. Assisted with high risk cases involving fraud and extensive damage to ensure all information was accurate.
Microsoft Supervisor
Education at Work Tempe, AZ
Coordinated employee schedules according to availability and assisted with shift coverage.
Created culture of continuous improvement, inspiring employees to take action and solve problems.
Assigned tasks to team members based on individual strengths and promoted teamwork- driven environment to meet goals.
Assisted in launching pilot programs that were utilized in creating a more efficient customer experience.
Assisted in creating training modules for chat teams to better assist customers. Technical Support Specialist
Education at Work Tempe, AZ
Diagnosed program malfunctions, identifying root causes and implementing corrective solutions.
Guided users through detailed hardware and software installations and technical fixes via 5192 W Dublin LnChandler, AZ 85226, Chandler, AZ 85226 505-***-****
*********@*******.***
May 2018
phone call, email and live chat.
Documented and maintained detailed records of support requests, escalations and actions taken.
Education
High School Diploma
Sierra Linda High School Phoenix, Arizona
Languages
Spanish, Bilingual
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