YOLANDA GREENUP

Slidell, Louisiana

985-***-****

ad2am3@r.postjobfree.com

Core Competencies

Analytical Thinking

Computer Competency

Creative Thinking

Excellent Customer Service Skills

Experience:

Robert Half / United Healthcare Group-Community Health Oct Apr-2021-Present-Remote

Customer Service Analysis

Create and manage medical reservations.

Arrange non-emergency medical transportation for patients

Medical Billing -Track Payments-Arrange and Post Billing

Complete Revenue Cycle

Read and Analysis EOB

Investigate and Resolve Discrepancies

Produce Monthly Finance Reports

Attention To Details

The Ability to Work Independently

Recreation Center Manager/Louisiana State Technician Case Management

Jackson Barracks

August 2000- Mar 2021

I Create and manage schedules for activities and facilities.

I Recruit, train, and oversee staff and volunteers.

I Supervise and lead activities.

Case Management

Navy-Contractor of Transportation Assistant Trainee Case Management

Ross Professional Staffing LLC (Contract), Washington, DC

June 2018 -Jan 2001-Contract Position

Transporting household goods using commercial carriers, government-operated /or chartered carriers

Compute shipment cost, certify detention, and permit using government regulations.

Program Specialist

FEMA Reservist

May 2016 – April 2018 Volunteer Service

Aided disaster victims with applying for FEMA benefits and confirmed insurance verification.

National Preparedness and Response Corps Member

American Red Cross -Volunteer Service

October 2014 - October 2015

Act as Lead Representative for the Veteran’s Association to interface with the local Red Cross

Communicate with military families through the Service to the Armed Forces branch to aid in emergency contacts and other needs.

Respond to small and large-scale disasters and assist displaced persons.

Mobilized volunteers and staff for the Fire Safety Campaign to install smoke alarms and distribute fire safety information in at-risk neighborhoods.

Work directly with clients who have undergone tragedy to offer comfort and guidance.

Serve as a liaison between clients and support organizations as a Lead Caseworker

Accounting Clerk Case Management

Baylor Hospital, Dallas TX

Jan 2000– Jan 2014

Updated system to reflect the status of medical and financial records.

Organized schedule of appointments for dental clients

Answered all patient inquiries on billings and other concerns.

Communicated with the accounting team to resolve all billing and posting errors.

Coordinated schedule of appointments for all Executives

Arranged meetings between Executives.

Organized transportation for Executives with limited mobility or transportation issues

Resolved all customer service issues and improved the system through problem-solving.

Lead Auditor

Interstate Hotel and Resorts, Dallas TX

March 1997- Dec 1999

Served as Employee Advocate to ensure employees are updated on all mandatory training.

Guided managers on creative ideas and events for the Employee Recognition Program

Lead team meetings to inform staff of updates and boost morale.

Education:

Upper Iowa University- Bachelor of Science and Human Service May/ 2020 – Oct / 2023

Loyola Women’s Leadership Academy

American Red Cross- Regional Leadership

Volunteer Work, New Orleans

American Red Cross – 2010-2023 Casework-Event Reviewer Recovery Support

Crescent Care – 2017-2022 Casework

NOLA for Life- 2018-2019 Assist at-risk teens to create educational goals and job readiness skills.

NOLA Mother’s Circle-Work with mothers throughout the community to curb violent crimes committed by youths.

Reference:

1.American Red Cross of Southeast Louisiana Region

4655 Sherwood Commons Blvd Baton Rouge LA

Khadija Mohammed Lead Specialist Recovery Support

ad2am3@r.postjobfree.com 225-***-****)

2. American Red Cross of Southeast Louisiana Region

4655 Sherwood Commons Blvd Baton Rouge LA

Shirley Bisciglia Regional Recovery Lead

ad2am3@r.postjobfree.com 757-***-****)

3.American Red Cross of Southeast Louisiana Region

4655 Sherwood Commons Blvd Baton Rouge LA

Jacob Poleviyuma-480-***-****

4.Solider Family Readiness Group Advisor -US Army

Hammond Air Guard

Commander Gino

Sgt. Shondrika McBride -504-***-****

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