Name: Syed Shoeb

IT Support Engineer

Email: ad2alo@r.postjobfree.com

Mobile: +91-810*******

Career Objective: -

To become a successful professional in the field of technology and to work in an innovative and competitive work atmosphere, being on par with the latest in Information technology. Contribute substantially to achieve corporate objectives within stringent deadlines. Technical Skills :-

· Computer Hardware & Software: Assembling & Installation, configuration, Management of software’s. BIOS, Software & Hardware troubleshooting.4

· Microsoft Server Administration: Configuration and Management of Active directory, Understanding of Domain User profiles and Protocols like DNS, DHCP, SNMP, AAA, NTP, Syslog etc.

· Linux Administration: Configuration & Management of Linux Servers file, folders, directories and networking troubleshooting.

· Switching Technologies: Understanding of MAC table, Switch ports VLAN, Trunking, VTP, STP, Ether channel

· Routing Technologies: Configure Static Routing, Default Routing And Dynamic Routing (RIP V1/V2, EIGRP, OSPF,BGP).

· Cloud Technologies Essentials : Awareness of Cloud providers, Regions, Availability zones etc. Educational Qualification:-

· Bcom (General) from Anwarul-Uloom Degree College Affiliated to Osmania University.

· Inter (Accounting & Taxation) from SIS Vocational Junior College.

· SSC from Govt High School (T D Singh).

Course Completed :-

3 Months diploma in Computer Hardware and Networking from PSF Skills Academy, Hyderabad Professional Experience: -

Organization : - NextGen Techies

Designation : - IT Support Engineer

Duration : - Jan 2021 - May 2023

Responsibilities and Activities:

· Resolving system, hardware, software related issues.

· Actively working on Tickets and trying to close within SLA.

· Configuring and troubleshooting LAN & WAN Issues.

· Resolving user’s computers, Laptops and LAN related issues.

· Creating and managing files/folders in Linux servers.

· Coordinating with local ISP to resolve WAN issues.

· Providing support via remote or AMC.

· Performing Requirement Analysis at regular intervals.

· Opening Cisco TAC for RMA incase of hardware failure.

· Operating System Installation and troubleshooting.

· Managing and setup of conference room hardware.

· Installed, upgrades and troubleshoot Windows XP,7,8.1,10,11, Microsoft Office products and other authorized desktop applications.

· Provided Remote support to WFH user's during Covid Outbreak.

· Performed Software Troubleshooting update and patch Installation.

· Done routine updates of desktop hardware and software.

· Worked with Hr to set up workstations for New Employees.

· Customize desktop hardware to meet user specifications and site standards.

· Develop trends by monitoring and analyzing incoming, problems and support requests. Experience working with Hardware & Software’s

· Operating Systems: Windows 2008 Server, Windows 7, 8.1, 10, 11 and Linux Ubuntu, Chrome OS.

· Tools: Ping & Lan Tester, Crimping.

· Software’s:MS-Office,Putty, Chrome, Firefox, Outlook, Teams, Skype

· Understanding of ITIL Framework, Ticketing and Monitoring tools.

· Installation, Configuration and Management of Cisco Routers, Switches, and multilayer switches.

· Good Knowledge of OSI, TCP/IP, IP Addressing with Subnetting. Personal Information:-

Father's Name : Syed Younus

Date of Birth : 08 May, 1995

Sex : Male

Passport status : valid.

Linguistic Ability : English, Hindi.

Name: SYED SHOEB

Place: Hyderabad.

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