Name: Collette Kwatinyuy Lukong

Tel: +1-971-***-****

Email: ad2al4@r.postjobfree.com

Address: *** ******* **, *****, *** York-US

Key skills & competencies

Outstanding Experience in AML Compliancy with good interpersonal & analytical skills

Motivated business development representative with expertise in covering inbound and outbound lead generation that yields meaningful ROI

Strong attention to detail with good Problem-solving skills

Quick and sharp mind willing to learn as well as bring in experience to the team

Ability to Multitask; Evaluate tasks and suggest improvements

Work effectively under pressure and tight deadlines with good time management skills Experience

Logistics Management & Customer Service

Mama Pauline’s African Market – 06/2023 – Present: Portland Oregon - US

Answering all in-bound calls in a prompt and timely matter.

Attending to clients’ orders and complaints; resolving them desirably.

Generating revenue through sales negotiation and deals closure.

Assisting in packaging and shelving of food stuff in designated areas.

Keeping the shop clean and safe for both customers and staff. AML Compliance Associate

Western Union - 03/2022 - 02/2023

Improved compliance workload efficiency by reducing up to 70% false positives

Shortened onboarding cycle time by 50% through Identifying where business is losing money to fraud, preventing it in real-time with minimal impact to customers

Detect transactions originating from suspicious locations, currencies, deviations in behavior, and transactions from new accounts.

Trainee in Public Administration; Events & Publishing

International Institute of Administrative Sciences - IIAS Belgium 03/2021 - 12/2021

Assisted the events management team in organizing and hosting events

Moderated presentations by Public Administrators, writers and publishers

Assisted in editing a book which was eventually published (Rwanda After 1994)

Assisted in office administrative work when needed Tele-Communications Sales Executive

Senior Property Adviser – AZIZI Developments. Dubai-UAE, 05/2018 to 09/2020

VIP Excellency Services Advisor -The Heart of Europe. Dubai-UAE, 08/2017 to 05/2018

I was an office-based worker selling property over the phone

Generating revenue through sales negotiation and deals closure

Managing accounts and maintaining client relationships

Onboarding Training of new staff into the sales and marketing team Event Sales and Communications Manager

Al Marwan exhibitions Services LLC. Dubai-UAE, 03/2016 to 04/2018

Arabian Reach FZ LLC. Dubai-UAE, 02/2013 to 03/2016.

Brought in new opportunities and contributed to business developments by generating leads, managing the negotiation and closure process with clients from start to finish

Represented the company at international trade fairs and exhibitions at home and abroad

Editor and Communications Officer

Arabian Reach FZ LLC. Dubai-UAE, 05/2010 to 02/2013.

Managing Editor for Consignments & Airport Cities Magazines

Events Executive, Supporting the company’s Sales Team and ensuring that they have the tools and resources needed to set them apart from the competition Education

Master’s in Business and Logistics Management, 2022, Mykolas Romeris University, Vilnius

Bachelor’s in Journalism and Mass communication, 2009, University of Buea, Cameroon Certifications

IELTS General English Exams - November 2022 - November 2024

OLS English Proficiency - C1 Level; 2021 & 2022 - Present

Traineeship in Business Administration (IIAS) 03/2021 - Present

Diploma in Sales Technics and Telemarketing from Spearhead Trainers Language competency

English - Fluent

French – Basic

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