Can MARY CHANG 571-***-****

SUMMARY

Available ASAP and fine commute.

Multifaceted IT Professional with extensive experience supporting IT functions/policies and Disaster Recovery/Business Continuity.

Adept in gathering requirements from stakeholders, assessing system health and making recommendations for improvements, aligning processes with strategic plans/company vision, and developing solutions to solve complex problems.

Skilled in records management, client relationship management, quality assurance/testing, problem resolution/troubleshooting, user training, and support.

EXPERIENCE

Internal Revenue Services (IRS) 1998 - 2019

IT Specialist

Analyze systems and design methodologies to accurately represent stakeholder requirements, improve software quality, and effectively measure software development risks and benefits.

Assess proposed new networks, systems, and software designs for potential risks, compatibility, and network connectivity.

Design and develop contingency plans for Disaster Recovery and Business Continuity Plans, for all information technology systems, and build in systemic redundancy to ensure accessibility and availability of network resources.

Responsible for monthly production troubleshooting and documentation for Business Continuity Plans.

Facilitate the installation, configuration, maintenance, and upgrading of enterprise management software and systems.

Develop standards and configure controls using change management processes and procedures.

Spearhead development and implementation of the software package allowing individuals in the US and Overseas Taxpayers to receive their own W-2 form yearly, a process still used today.

Provide probability ranges, statistical formulas, and algebraic equations plugged into COBOL II Statements to complete W-2 Form mailing addresses with 100% accuracy.

Revamped the ITA Design Diagram for the current division, providing a thorough understanding of the ERIS collection in preparation to store tax payer’s files in one centralized database.

Employed SAP Data Service to run monthly jobs and enhance efficiency.

EDUCATION

MS- Telecommunication Information System

Johns Hopkins University

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