Customer Service Specialist

Eric Lopez

Phoenix, AZ. *****

Mobile: 702-***-****

E-mail: **********@*********.***

LinkedIn Profile: https://www.linkedin.com/in/eric-lopez-a7a09975

Organizational Development Account Management Customer Service Security

Experienced customer service specialist with a proven ability to work well in public and professional settings. A comprehensive understanding of marketing, communication, and public relations. Confident, competent, and professional communicator. Proven leader capable of providing team direction, establishing expectations, and setting organizational goals.

CORE COMPETENCIES

•Microsoft Office Suite

•WordPress

•Interviewing

•Customer Relations

PROFESSIONAL EXPERIENCE

Univar Solutions (July 2020 – Aug 2023)

Customer Account Partner Phoenix, AZ

-Responsible for customer onboarding, account setup and maintenance

-Ensured adherence to environmental service agreements and accurate EPA ID information

-Collaborated with account managers to maintain precise customer accounts and profiles

-Managed the alignment of returned manifests with the correct profiles and accounts payable

-Played a key role in streamlining the creation of new business accounts

Jacksons Food Company (Jan 2014 – Jan 2023)

Customer Service Representative Scottsdale, AZ

-Demonstrated expertise in delivering exceptional customer service and maintaining strong customer relationships

-Thrived in a high-volume, fast-paced customer service environment, consistently meeting or exceeding performance targets

-Oversaw compliance with food preparation safety standards

-Maintained a clean store environment and possessed thorough knowledge of convenience store operations

Peoria Nissan (May 2015 – Dec 2018)

Security Supervisor Peoria, AZ

-Maintained a professional demeanor while securing and patrolling auto dealerships, effectively addressing security concerns

-Conducted regular vehicle and foot patrols of the property

-Utilized surveillance and observation techniques to deter vandalism and theft

-Expertly handled conflict resolution and completed incident reports

-Oversaw day-to-day security operations and provided support to teammates in the completion of their duties

EDUCATION

Bachelor of Arts, Communications – Ottawa University (2020)

Certificate, Organizational Leadership – Glendale Community College (2019)

Certificate, Communications Competence in the Workplace – Glendale Community College (2019)

Certificate, Marketing – Phoenix College (2019)

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