Carolyn Smith-Goins

**** ******** ****** **

Washington, DC 20011

202-***-****

ad2ajt@r.postjobfree.com

CAREER PROFILE

To obtain employment with a company or firm where I can utilize my computer, organizational and extensive customer service skills.

PROFESSIONAL EXPERIENCE

Williams Lee Washington, DC

Intake Specialist/Receptionist October 2003 - Present

Answer a multi-line telephone system and direct calls

Receive visitors and direct to appropriate personnel

Respond to all fax, mail, email and phone inquiries

Schedule and setup meetings

Assisting in of management records

Xerox Business Services Washington, DC

Account Associate/Receptionist August 1995 - October 2003

Responsible for responding, screening, delegating calls, and greeted visitors

Coordinated conference room booking, and handled all incoming and outgoing mail

Ordered supplies for office as needed and assisted other support staff when needed

Provide quality control for large scale copying, printing, and scanning projects

Performed data entry to support various company records, report keeping on a daily basis

Pitney Bowes Washington, DC

Customer Service Representative July 1990 - July 1995

Answered busy switchboard and greeted visitors

Assisted Secretaries in preparing important documents to be faxed

Performed diversified general tasks, duties, and handled all incoming and outgoing mail

Ordered supplies for office as needed and assisted other support staff when needed

Responsible for filing documents, sorting, delivering, and collecting all incoming and outgoing mail packages

NFPBA (National Forum for Black Public Administration Washington, DC

Receptionist/Administration June 1986 – July 1990

Answered a multi-line telephone system and directed calls

Received visitors, vendors, and directing to appropriate personnel

Assisted in managing incoming/outgoing mail

Assisted in filing of management records

Education

Spingarn High School

High School Diploma 1986

REFERENCES

Available upon request

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