Customer Service Shift Manager
Resume:
Maya Malou Redd
***********@*****.***
Objective
To apply and expand my sales experience in a challenging position which will leverage my extensive experience and proven record of new sales growth and capture and customer service .
Education
Bradley University
Full time student
●Studied Journalism and Creative writing year of 2018 incomplete degree
Part Time Online student currently at Washington School of Paralegal Law
Experience
Fiserv Forum
Milwaukee, WI
November 2023 - Present Day part time job
●Server/ Banquet set up attendant
●Assistant Bartender
●Event staff for all NBA games and major concerts
●Only temporarily employed during seasonal events, will be laid off in February of 2024
International Autos
West Allis, WI
Apr 2023 - October 2023
●BDC Sales Agent for Maserati, Audi, Mercedes, BMW and Mini vehicles
●Commission sales position; desk office as well as Vinsolution Microsoft software for logs and sales follow ups
●Maintain communication with customers on car orders and appointments
●Resigned due to low pay and inconstant hours
Walgreens
Milwaukee, WI
Apt 2020 - Apr 2023
●Shift Manager
●Manager for the overnight shift. Complete all management tasks. Cashier, photo counter, cleaning, restock, inventory, truck and Customer service.
●Train COS ok store sales, stocking and cashier etc
●Reset specialist
●Cash Handling
●Train new hire
●Safe count and truck inventory
●Floor maintainence
Dutchy fries - Manager
King of prussia, PA
Sept 2018- December 2020
●Ensuring that customers are satisfied with their experience by providing excellent customer service
●Monitoring employee performance to ensure that they are meeting company standards for quality and speed of service
●Training new employees in job duties and work culture to help them become familiar with the operation
Jewel Osco- shift manager
Oak lawn, IL
April 2017 - Aug 2018
●Oversee the grocery store’s day-to-day operations to achieve the store’s objectives.
●Assist grocery employees with their given tasks by providing instruction and advice.
●Store policies, security procedures, and client service norms must all be followed and enforced.
●To increase revenue, provide exceptional customer service.
Bed Bath and Beyond
Chicago, IL— assistant manager
April 2017 - August 2018
●Lead and motivate a team of associates to ensure the store meets or exceeds sales goals, customer service standards, and operational excellence
●Develop strategies to increase customer engagement and loyalty, while driving profitable sales growth
●Monitor daily operations, including staffing levels, inventory management, cash handling, and loss prevention
Activities & Volunteer Work
Beverly Arts Center Children's camp counselor (Summer of 2017)
Arts4Students: Acting (2015) Chicago, IL 60643
Upward Bound Chicago Educational Program(2014-2015) Chicago, IL 60605
After School Matters: Photography (2016) Chicago, IL 60632
Reference List
Tracy at Bed Bath and Beyond
(708)- 423-8277
Eva Jackson
Walgreens Shift lead
Erin Taylor
Nurse/ Pharmacy Manager
Deon Stevenson
Life Mentor/ Previous staff member
+1 (773) 507-737
Baki Alwaissi -My current Manager / Walgreens 414-***-****
Contact this candidate