Rejina Mallick

Naperville, IL *****

Email: ad2aiu@r.postjobfree.com

Tel: 630-***-****

Core Qualifications :

●Maintaining and troubleshooting most electronic equipment such as printers, fax machines, etc.

●Installation and Level 3 troubleshooting experience in windows XP, Vista, Window 7, 8, and 10,12,

●Excellent client interacting and multitasking skills, POS system .OFICE 365.

●Experienced with MSP.. solarwind

●Experienced with Management software Vmware,Teamviwer,EXSI

●Experienced in administration of VMware ESX and ESXi Servers on HP C7000. Provide 1st/2nd/3rd level support for Windows/ESXi servers running on a combination of HP/IBM/Cisco hardware.

●Experienced with Ticketing system like Zendesk,Remedy,Service Now,Liveagent.

●Ability to communicate with customers and clients resourcefully.

●Network and telephony patching experience.

●Experienced with working Audio Visual.

●Good knowledge of MAC OS, IPAD and Android devices.

●Knowledge in windows Image build process and SCCM deployments.

●Basic understanding of Audio/Video equipment and conference room setup.

●Experienced at work with Ware house managements systems ( WMS).

●User account creation for Active Directory, Exchange Mailboxes, Distribution lists.

●Remote desktop connectivity applications like SMS, Bomgar, Web Ex, Live Meeting, and Windows

●Knloedge in House IT system ( Quickbooks, fishbowl, web portal, SAP)

●Network, Cisco and A+ certification.

●Advamced SQL skills Teradata, DB2 system, Oracle .

●Relational data modeling

●Knowledge of programming language ( C sharp, c / c++, Java, power shell, BB Net )

Education

Bachelors in computer science – University of Chicago

Graduated spring 2015

Windows server and Networking Certification courses,A+ certification From

ITT tech at Oak brook.

PROFESSIONAL EXPERIENCE:

IT Support

Dully health and care

809 Ogden Ave

Lisle, IL- 60532

March2019 to Present

●Provided support to 200+ users at corporate and 500+ users at remote sites including VPs.

●Build and maintain 5 different network systems and use those provided by IIT.

Set up, move or re-locate computers and peripherals for new or existing users.

Created, maintained and terminated key-cards or key-fobs for door access for all users.

●Patch data and phone lines in IDF rooms.

Work with Vendors on warranty replacement and local recycle for disposal of old equipment.

●Coordinate with other groups for IT equipment, software installs and upcoming training.

●Install software and keep track of licensing.

●Build Laptops for divisions and support those in the field, remotely.

●Ordered and maintain all computer and network hardware for Corporate IT groups and new division setups.

●Built and maintained standalone Anti-virus system for Corporate and Divisions.

●Connected Cisco VOIP phone

●Worked with sccm, RDP, VNC to remote in user system in order to trouble their issues .

●Restore printer mapping through active directory .

●Patching network and switch to restore connection .

Network Analyst

Capital One

Volo, IL

April 2016 to January 2019

●Works with ISP vendors to troubleshoot circuit (T1, Bonded T1, OC3) issues affecting data centers, back offices, branches, business partners, and third party affiliates.

● Collaborates with international counterparts to resolve network and hardware issues.

● Configures routers and switches for deployment to the production network.

● monitors the network with Splunk, HP Service Manager, Aruba, Solar winds, and Ventus to discover outages and faulty hardware.

● Provides tier 1 and 2 level support.

● Troubleshoots network issues on crisis bridges in order to restore service to other Capital One Systems.

● Works with Cisco (catalyst & nexus) devices.

●Worked with Java / cloud environment .

IBM

Research Triangle Park, NC

May2015to february2016

Software Analyst

● Provided Tier II global support for IBM ISD, Pure Flex and PureAs IaaSby performing investigative diagnosis, troubleshooting, analyzing and triaging code and replication of complex problems to determine if problems are hardware, software or procedural by identify the underlying cause of the problem. Gathered facts, ask appropriate questions to resolve problems based on sound judgment, and risk

• Implemented and supported products through post development support in the SDLC. Interfaced, coordinated and supported the work-flow among multiple teams to support System X product family

• Liaison between premium customers and business partners to meet requirements of specific architectural needs in small to large scale environments. Worked directly with developers to identify, resolve and escalate issues.

• Implemented solutions that supported applications and business integrity and resolved issues in a professional manner.

United Airlines, Chicago, IL (February2013 to February2014)

Role: Desktop support specialist/Network support Technician

●Update and maintain computer inventory and surplus equipment.

●Maintain and resolve issues on LAN/WAN, VoIP telephone, Video systems and other computing equipment.

●Ensure desktop computers interconnect seamlessly with diverse systems.

●Maintain passwords, data integrity and file system security for computing environment.

●Interact with vendor support contacts to resolve technical problems with desktop computing equipment and software.

●Recommend and implement upgrades on systems to ensure longevity.

●Identify and repair hardware and network connectivity issues.

●Assist in technical upgrading and maintaining of entire desktop systems.

●Support in testing and deployment of new applications and systems.

●Maintaining LAN/WAN records and, as appropriate, telephone systems.

●Assist in setting up new emails in outlook and company emails as required by security standards

Motorola Solutions, Schaumburg, IL

(January 2012 to December 2012)

Role: Assistant Server/desktop support specialist

● Installed, configured, and supported inter office network. Installed and maintained network availability, performance monitoring, and notification system.

●Building servers with Raid 0 and Raid 5 configuration

●Installation of Windows server 2012 R2 on multiple servers as required

●Installing and configuring AD DS, LDS, and VPN on server 2012 R2

●Working with Linus /UNIX environment.

●Adding, deleting, and maintaining users and groups in AD as needed

●Assist staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines

●Work with Help Desk and Network Operations staff as appropriate to determine and resolve problems received from clients.

●Work with vendor support contacts to resolve technical problems with desktop computing equipment and software.

●Interact with numerous computer platforms in a muti-layered client server environment.

●Ensure desktop computers interconnect seamlessly with diverse systems including file servers, windows servers, computer conferencing systems, and administrative systems.

●Taking responsibilities of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams when necessary.

●Accurately record, update and document requests using the IT service desk.

Experience and Technical skills

Maintenance and up keeping of office equipment.

Order, store, and distribute supplies.

Robust windows operating and troubleshooting skills.

Written and verbal communication skills, technical/analytical/problem-solving skills, and teamwork traits.

indows 2012 R2 Installation, troubleshooting anddesktop support for Windows 7 and 10 operating systems.

Experience in basic support and managing of Active directory database.u

Creating and managing GPO’s for OU’s.

Upgrading and replacing hardware components as required.

Identifying and troubleshooting level 3 most hardware issues.

Step by step documentation of resolved troubleshooting issues.

Step by step documentation of newly set j servers, workstations and tasks .performed Updating user’s workstations for necessary hardware/software updates.

Informing/updating users of system changes and updates.

Installation of software and updates as released by vendor.

Skills

MS OFFICE (7 years), OUTLOOK (8 years), EXCEL (8years), Desktop support( 7 years ),Customer Service Skills (7 years), MAC OS, IPAD,Android devices, Admin Management software,SQL (Expert), SCCM Ex chance,Linux/UNIX server, Networking,(6years), Point of Sale, Active Directory, SCCM, NetSuite, Exchange.OFFICE 365, Power Shell, Vb Net, Advanced SQL skulls Teradata, Db2 system, Data Releationship Modeling . MSP SolarWinds, ManAgement Software VMWARE, Teamviwer.Ticketing System Service Now, Zendesk,Remedy.

Additional Information

Bachelor Degree in Computer Sciences with four years of experience in IT support services, developing great computer skills. Customer service oriented to Help Desk in an efficient and accurate manner. Critical thinking, problem solving and strong time management abilities with success at handling multiple responsibilities in high-pressure environments. Proven success working in team and managing the relationship with big groups of users. Good organization and clerical skills.

REFERENCES: References available upon request

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