It Service Systems Analyst

Location:

Cameroon

Salary:

85,0000

Posted:

December 28, 2023

Contact this candidate

Resume:

Curriculum Vitae

Bate Clinton Eyong

Cameroon (Open to relocation)

Nationality: Cameroonian

Email address: ***************@*****.***/*****.*************@*****.*** Telephone number: +237-*********/655575856

Date of Birth: 1st June 1987

An enthusiastic Bilingual (in English and French), self- motivated and experienced in Computer Security and Networking, and has worked on a wide range of projects, having the right skills to understand business needs against technology, to find the best solution against constraints of time, cost and quality. I possess excellent stakeholder management and interpersonal skills, good requirement engineering and management skills, with the ability to gain stakeholder trust by being the link between the business and the development team, by engaging and providing practical support. I am keen to join a project where I can show case my skills and experience, and positively influence where required. Speciality: IP Network Engineer

Key Skills

• Possess very strong communication skills

• Very competent team player

• A great sense of humour

• Aptitude to learn new technology.

• Ability to simplify and document complex technical issue.

• Strong problem solving and analytical abilities.

• Good knowledge of IT infrastructure and applications

• Customer Service Orientation.

PROFESSIONAL EMPLOYMENT EXPERIENCE:

Dangote Cement Cameroon – November 2019 – Present

IP support Engineer

Provide first line support for local and remote end-users, resolving IT related technical issues.

Configuration of OSPF, NAT, RIP,VLANS,SNMP.DHCP ARP Spanning tree, ACL and DNS protocols.

Make decisions on Internet Traffic fail over

Client Installation, Configuration and Troubleshooting.

Network monitoring using PRTG and Wireshark software

IP address Subnet and assigning.

IT Risk Management

Server/PC Installation and configuration

CCTV monitoring

Router and Switch Installation, configuration and monitoring

Microsoft server Configuration

Track all IT end user related requests within the Internal Service desk ticketing system

Install, deploy and maintain IT equipment including laptops, desktops, phones, mobile devices, peripherals and setup of IT equipment on user’s desks

Implementation of Layer Two Network security.

Introduction of new network segments into the network

Installation and configuration of remote site devices into our network.

Configure, deploy and maintain network components including switches, routers, load balancers, firewalls, VPN concentrators and security appliances

Deploy and support VMWare.

Office 365

MTN Cameroon – March 2016 – December 2018

NOC Engineer- Network Operations/ IT Infrastructure support

IP network design, installation and troubleshooting

Computers, printers, and network devices troubleshooting

EIGRP, OSPF, BGP, VLAN, HSRP, GLBP, IPsec, DHCP, MPLS Configurations

Configuration of Access Control lists

VoIP Installation and Configuration

Network monitoring using NAGIOS, PRTG and Wireshark software

Printer Installation, configuration, sharing and troubleshooting.

Firewall Configuration.

TRUSTECH Higher Institute of technology Buea - September 2011- August 2015 Network Admin/Class Room Instructor.

Training and preparation for COMPTIA A+ certification exams

Training and preparing students for the CISCO CCNA and CCNP Certification exams.

Perform data backups and disaster recovery operations

Remote management.

Installation of Computer Operating Systems

Segment the network base on functionality by creating VLANS.

Configuration of VLAN, Access-List, Wireless and VPN, configurations

Manage LAN and WAN Infrastructure.

Microsoft servers and Azure

PROFESSIONAL & ACADEMIC CERTIFICATION

2015: The ICT University USA, Cameroon Campus- BSc in Information Systems and Networking

2018: CompTIA Security + SYO-501

2011- 2014 : Cisco Academy Buea- Cisco CCNA and CCNP Certifications 2014 : Person Vue Test Admin Certified.

2011: Goodman School of Information and Communication Technology Buea (GSICT)- Diploma in Computer Networking and Hardware Maintenance 2008: Inter Comprehensive High School Buea (ICHS)- GCE Advanced Levels 2006: Inter Comprehensive High School Buea (ICHS)- GCE Ordinary Levels PROFESSIONAL MEMBERSHIP & TRAINING ATTENDED

• Board Member: Internet Society Cameroon Chapter (Member ID: 187929)

• Member: Internet Society, Global

• Member: WordPress Organizer

• Training on Cyber security Buea by ANTIC

• Training on web 2.O University of Buea

REFERENCES

1. MTN Cameroon:

Manager NOC MTN

Mr. Bertin Ngatia

Tel: +237-*********.

Email: ******.******@***.***

Project Manager ST Digital