Quintin Sanders

913-***-**** ● Leavenworth, KS ● ad2afn@r.postjobfree.com

EXPERIENCE

Customer Service Representative Nov. 2016 - Nov 2023

Micro Center Overland Park, KS

●Achieved a customer satisfaction score of 98% through providing superior customer service and building repeat business.

●Consistently exceeded daily and weekly sales targets by 50%, utilizing excellent product knowledge and strong customer relationship skills ranked 8th nationwide for the company.

●Maintained a record of zero lost inventory items by conducting thorough cycle counts and vigilantly monitoring the sales floor.

●Improved checkout process and reduced customer wait times by 30% through implementing more efficient procedures and exceptional customer service.

●Maintained high store standards by ensuring a clean work area and participating in merchandising activities, resulting in an 15% increase in positive customer feedback.

Delivery Driver Jun. 2012 - Feb. 2018

Pizza Hut Leavenworth, KS

●Achieved a record of 99% accuracy in confirming and delivering client orders, resulting in increased customer satisfaction and repeat business.

●Successfully delivered food items to customers within an average time of 10 minutes, improving delivery times by 20% compared to previous records.

●Successfully processed an average of 50 cash and card transactions daily, with an error rate of less than 1%, ensuring accuracy and accountability in handling customer payments.

School Bus Driver Aug. 2011 - Dec. 2015

Lansing USD 469 Lansing, KS

●Improved communication and collaboration with the district transportation team by attending all in-service meetings and actively participating in safety and policy discussions.

●Maintained a clean and safe environment for students by implementing a daily cleaning routine and enforcing regulations against smoking, drinking, and eating on the bus, resulting in a 90% cleanliness score from district transportation officials.

●Maintained a 100% on-time record for driving the assigned bus route schedule, ensuring students arrived at school and activities promptly and without delay.

Administrative Intern April. 2011 - Aug. 2011

Kansas Workforce Partnership Leavenworth, KS

●Increased efficiency of departmental operations by implementing an online registration/reservation system, resulting in a 50% reduction in phone and in-person registration requests and a 30% increase in participation.

●Enhanced customer service by developing and maintaining effective working relationships with the public, investigating and following up on citizen requests for service, and handling inquiries with tact and confidentiality, resulting in a 95% satisfaction rating from citizens and a 100% response rate to requests.

●Increased productivity and accuracy of departmental correspondence by providing assistance with composing, proofreading, and editing various reports and materials, resulting in a 50% reduction in errors and inconsistencies in written materials and a 90% satisfaction rating from department staff.

●Improved the department's online presence by updating and maintaining the department's website with accurate and up-to-date information, resulting in a 25% increase in website traffic and a 90% satisfaction rating from website visitors.

Deli Clerk Sep. 2005 - July. 2010

Dillon’s Leavenworth, KS

●Trained and developed associates on performance that led to an 85% improvement in customer satisfaction and a 30% increase in sales revenue.

●Implemented effective inventory management processes: Implemented effective inventory management processes that led to a reduction of inventory discrepancies by 80% and reduced inventory stock by 15%.

SKILLS

Communication, Customer Service, Collaborative, Adaptability, Time Management, Detail Oriented, Empathy, Problem Solver