Call Center Customer Service

Karen Steffens, Customer Care

Spring Texas

*****@********.*** / 713-***-****

Seeking a fulltime position as a Customer Service Representative or office position.

Career Summary:

My reliable and dependable expertise spans over thirty years in customer relations field.

Team player with excellent people skills coupled with a friendly positive attitude, and I am capable of handling a high volume of calls accurately using my active listening skills and my proven ability to resolve customer concerns in a timely professional manner.

Critical Skills:

Computer skills:

- Good knowledge of outlook, OneNote, Microsoft word, and excel.

- Efficient answering incoming calls.

- Responding to client’s questions or concerns.

- Worked in the following database systems:

oClarify

oSims

oPeoplesoft

oService Now

oCitrix

oNfocus

-Some knowledge of the following phone systems:

oAvaya

oNEC

oNortel Networks

oSiemens

oComdial

Professional Experience:

-XPANXION UST GLOBAL GROUP: November 2020 to August 2023.

oWorked for Nebraska State Department of Health and Human Services contractor opening Medicaid and Economic applications for their client base customers. My responsibilities included responding to incoming calls through the pure cloud system utilizing multiple databases including NFocus, and the DHHS website helping complete customer applications. My responsibilities included answering customer questions concerning their recertifications and providing updates for both Economic assistance and Medicaid applicants.

-BLACKBOX NETWORK SERVICES: September 2016 to April 30, 2020.

Responsibilities include answering incoming calls from client, taking orders, dispatching and/or scheduling a qualified technician, following up on those orders until completion. Ordering materials when necessary and keeping records.

-NEXTIRAONE now BLACKBOX NETWORK SERVICES: July 2004 to July 2016

Responsibilities include answering incoming calls from clients, opening orders, dispatching techs, and ordering materials. Monitor orders until completed and keeping records.

-TRADESTARR INVESTMENTS / FISERV August 2003 to May 2004

Responsibilities included answering incoming calls from client.

Processing checks, ACH, wiring of funds, automatic drafts and maintaining files.

-Nextiraone: November 2001 to August 2003

Responsibilities; answering incoming calls from clients and opening tickets.

-USPS: mail delivery contractor for 15 years previous to moving to Houston, TX.

Education

Houston Community College – science

University of Houston – science/engineering.

References:

-Teresa Alwell Bailey, manager BBNS

o713-307-6810

-Jaime Valverde-Perez, Xpanxion Primary team lead

o316-617-1146

-Temple Juelfs, Xpanxion team lead

o308-249-0641

-Nathan Phillipi: Project Manager with UST.

*******.********@***.***

-More available if required.

Contact this candidate