Mynor Dixon

Hampton, VA *****

ad2aer@r.postjobfree.com

+1-310-***-****

14yrs customer service experience, with 10 years in a warehouse environment. Fluent in English & Spanish

Typing Speed of 55 wpm

Proficient at MS Office Suite

Solid 10key by touch

Authorized to work in the US for any employer

Work Experience

Packer/Picker

General Mills - Perris, CA

February 2023 to December 2023

Receive product, unpack the product, put the product on pallets, wrap it and ship. School Bus Driver

AVSTA - Lancaster, CA

July 2022 to February 2023

• Pre-trip inspection of the bus daily to ensure the safety of the passengers.

• staying within CHP guidelines of safety.

• Drive routes each day and pick students up from home.

• Drop students off safely at school.

• CDL-B

• Passenger

• Air Breaks

Customer Service Representative

Hulu - Santa Monica, CA

May 2016 to December 2020

Customer service

• provide proper assistance with the customers Hulu account

• manage to troubleshoot anything from a phone, laptop or smart TVs

• up sale

Amazon Warehouse Associate

Amazon DLA8 - Hawthorne, CA

November 2018 to February 2020

• Warehouse worker

• Unpacking and packing products efficiently to make sure our customers receive their orders in a timely fashion.

• Separate orders and ensure they reached the correct customer.

• Provide proper customer service

Inbound Sales Rep March

Time Warner Cable - Van Nuys, CA

December 2014 to April 2016

Assist customers with opening accounts

● Upsell current promos and bundles

● Answer heavy call volume

● Assist with Billing issues

● Account Maintenance

● Order Research

● Train and assist new reps

● Offer general floor support

Ilqa

Bank of America - Thousand Oaks, CA

June 2008 to June 2014

Audit loans and insure the proposed terms are within investor guidelines and also in compliance with state and federal government guidelines

• Communicate effectively with Underwriters to assure loan perfection

• Answer heavy call volume

• Review RMA / 710 loan application.

• Analyze income documentation (wage earner / self employed) calculate income with the Average or YTD calculation.

• Analyze credit report.

• Verify 4506T and analyze tax returns (1040 Schedules ABCDEF / K1 &1120s).

• Review and verify Self Employed Borrower's P&L and calculate income from P&L.

• Review and verify bank statements (assets) account balances and verify receipt of income through deposit.

• Verify and calculate all information against the borrowers original 1003 to help determine loan approval, working efficiently in a team environment to meet deadlines. Home Lending Loss Mitigation Jr. Underwriter I & II, Job Coach JP Morgan Chase Loan Default and Servicing - Chattsworth, CA December 2004 to May 2008

Home Lending Loss Mitigation Jr. Underwriter I & II, Job Coach

● Assist with questions from other underwriters who encounter unique and complicated financial situations while analyzing income documentation.

● Assist with management duties including communication with Q.C department in the absence of a team's section manager.

● Facilitate Cross training and underwriting for all investor type: FHA VA Fannie Mae Freddie Mac etc. Teaching policy, income calculations and Process flow.

● Handled the full modification processes in servicing and default including: HAMP, foreclosure, bankruptcy, Quality review and disputes, modifications and collections.

● Inbound and Out bound calls to customers, advising of mortgage status, collecting documents and mailing letters for missing documents.

Operations Specialist I

Wells Fargo Mortgages - Chattsworth, CA

July 2002 to October 2004

Foreclosure ( sale dates, postponement dates, etc)

● Answer heavy call volume

● Account maintenance

● Assist with Short Sale / Deed in Lieu

● Collections ( accounts 059 days past due )

● Foreclosure Reinstatement Assistance

Home Lending Loss Mitigation Jr. Underwriter I & II, Job Coach JPMorgan Chase - Chattsworth, CA

July 2002 to October 2003

Cash handling

● Solicit sales opportunities

● Assist with account maintenance

● Balance cash drawers

● Train new tellers

Education

Vocational school in Medical Billing and Coding

Everest College - Gardena, CA

January 2005 to June 2007

Diploma

El Camino College - Lawndale, CA

2002 to 2004

Leuzinger High School - Lawndale, CA

1999 to 2002

Skills

• Bilingual

• Salesforce

• Marketing

• Heavy lifting

• Software Troubleshooting

• Microsoft Excel

• Inside sales

• English

• Medical Coding

• Loan Officer Experience

• Spanish

• Profit & loss

• SharePoint

• Communication skills

• Typing

• Customer service

• Computer networking

• Customer service

• Loan Origination

• Software troubleshooting

• Sales

• Spanish

• Underwriting

• Loan processing

• Cash register

• Quality control

• iOS

• DocuSign

• Inside Sales

• Cash handling

• Order entry

• Computer Networking

• Sales

• Underwriting

• Fluent

• Microsoft Office

• 10 Key Data Entry

• Microsoft Outlook

Certifications and Licenses

Driver's License

CDL C

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