Customer Service Representative, warehouse worker and warehouse picker
Resume:
Mynor Dixon
Hampton, VA *****
************@*****.***
14yrs customer service experience, with 10 years in a warehouse environment. Fluent in English & Spanish
Typing Speed of 55 wpm
Proficient at MS Office Suite
Solid 10key by touch
Authorized to work in the US for any employer
Work Experience
Packer/Picker
General Mills - Perris, CA
February 2023 to December 2023
Receive product, unpack the product, put the product on pallets, wrap it and ship. School Bus Driver
AVSTA - Lancaster, CA
July 2022 to February 2023
• Pre-trip inspection of the bus daily to ensure the safety of the passengers.
• staying within CHP guidelines of safety.
• Drive routes each day and pick students up from home.
• Drop students off safely at school.
• CDL-B
• Passenger
• Air Breaks
Customer Service Representative
Hulu - Santa Monica, CA
May 2016 to December 2020
Customer service
• provide proper assistance with the customers Hulu account
• manage to troubleshoot anything from a phone, laptop or smart TVs
• up sale
Amazon Warehouse Associate
Amazon DLA8 - Hawthorne, CA
November 2018 to February 2020
• Warehouse worker
• Unpacking and packing products efficiently to make sure our customers receive their orders in a timely fashion.
• Separate orders and ensure they reached the correct customer.
• Provide proper customer service
Inbound Sales Rep March
Time Warner Cable - Van Nuys, CA
December 2014 to April 2016
Assist customers with opening accounts
● Upsell current promos and bundles
● Answer heavy call volume
● Assist with Billing issues
● Account Maintenance
● Order Research
● Train and assist new reps
● Offer general floor support
Ilqa
Bank of America - Thousand Oaks, CA
June 2008 to June 2014
Audit loans and insure the proposed terms are within investor guidelines and also in compliance with state and federal government guidelines
• Communicate effectively with Underwriters to assure loan perfection
• Answer heavy call volume
• Review RMA / 710 loan application.
• Analyze income documentation (wage earner / self employed) calculate income with the Average or YTD calculation.
• Analyze credit report.
• Verify 4506T and analyze tax returns (1040 Schedules ABCDEF / K1 &1120s).
• Review and verify Self Employed Borrower's P&L and calculate income from P&L.
• Review and verify bank statements (assets) account balances and verify receipt of income through deposit.
• Verify and calculate all information against the borrowers original 1003 to help determine loan approval, working efficiently in a team environment to meet deadlines. Home Lending Loss Mitigation Jr. Underwriter I & II, Job Coach JP Morgan Chase Loan Default and Servicing - Chattsworth, CA December 2004 to May 2008
Home Lending Loss Mitigation Jr. Underwriter I & II, Job Coach
● Assist with questions from other underwriters who encounter unique and complicated financial situations while analyzing income documentation.
● Assist with management duties including communication with Q.C department in the absence of a team's section manager.
● Facilitate Cross training and underwriting for all investor type: FHA VA Fannie Mae Freddie Mac etc. Teaching policy, income calculations and Process flow.
● Handled the full modification processes in servicing and default including: HAMP, foreclosure, bankruptcy, Quality review and disputes, modifications and collections.
● Inbound and Out bound calls to customers, advising of mortgage status, collecting documents and mailing letters for missing documents.
Operations Specialist I
Wells Fargo Mortgages - Chattsworth, CA
July 2002 to October 2004
Foreclosure ( sale dates, postponement dates, etc)
● Answer heavy call volume
● Account maintenance
● Assist with Short Sale / Deed in Lieu
● Collections ( accounts 059 days past due )
● Foreclosure Reinstatement Assistance
Home Lending Loss Mitigation Jr. Underwriter I & II, Job Coach JPMorgan Chase - Chattsworth, CA
July 2002 to October 2003
Cash handling
● Solicit sales opportunities
● Assist with account maintenance
● Balance cash drawers
● Train new tellers
Education
Vocational school in Medical Billing and Coding
Everest College - Gardena, CA
January 2005 to June 2007
Diploma
El Camino College - Lawndale, CA
2002 to 2004
Leuzinger High School - Lawndale, CA
1999 to 2002
Skills
• Bilingual
• Salesforce
• Marketing
• Heavy lifting
• Software Troubleshooting
• Microsoft Excel
• Inside sales
• English
• Medical Coding
• Loan Officer Experience
• Spanish
• Profit & loss
• SharePoint
• Communication skills
• Typing
• Customer service
• Computer networking
• Customer service
• Loan Origination
• Software troubleshooting
• Sales
• Spanish
• Underwriting
• Loan processing
• Cash register
• Quality control
• iOS
• DocuSign
• Inside Sales
• Cash handling
• Order entry
• Computer Networking
• Sales
• Underwriting
• Fluent
• Microsoft Office
• 10 Key Data Entry
• Microsoft Outlook
Certifications and Licenses
Driver's License
CDL C
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