*** ******** ******

East Rutherford NJ *****

Tel:

347-***-****

Email:

ad2acq@r.postjobfree.com

Esther

Moreno

Diligent customer service representative that is

eager to build out-of-the-box solutions to all clients. Bilingual with high customer satisfaction rate.

Maintains logs of vital records issued to community agencies such as, family courts, NYC District

Attorney’s Offices and Civil Courts.

Communicate with customers through various

channels.

Input data entry within E-Vital software platform

Acknowledge and resolve all customer complaints,

keeping records of customer interactions,

transactions, comments, and complaints.

Assist director with the coordination of schedule and assignment planning.

Provide feedback on the efficiency of the customer service process.

Resolve problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Contribute to team effort by accomplishing related results as needed.

Completed administrative tasks such as filing, record keeping, answering telephones, making referrals,

Answered all phone calls for Intergovernmental Affairs and community members department services

Handled incoming subpoenas from courts, judges, and community.

Maintained logs of vital records issued to community agencies such as, family courts, NYC District

Attorney’s Offices and Civil Courts.

Ensured customer satisfaction and provide

professional customer support.

Customer Information Representative

NYC Dept. of Health & Mental Hygiene June 2017 - Present

Community Assistant

NYC Dept. of Health & Mental Hygiene Sep 2009 - Jun 2018

WORK HISTORY

SKILLS AND

PROFICIENCIES

Time management

Teamwork

Multitasking

Attention to detail

Technophile

English (Native)

Spanish (Native)

LANGUAGES

Performed clerical work in relation to records, files, invoices and reports using alphabetical and numerical procedures including data/control coding.

Prepared reports requiring the selection of data from simple records or statistics including batches of birth records and numerical verification.

Checked records for accuracy of information and for conformity with established policy and procedures. Scanned, indexed and micro filmed all birth records, death certificates and VRRMS .

Inspected Birth Certificates reels to ensure no errors. Clerical Associate

Public Health Solution Feb 2007 - Aug 2009

WORK HISTORY

Associate in Business Administration

La Guardia Community College 2005

Queens, NY

High School Diploma

Queens Vocational Technical HS 2001

Queens, NY

EDUCATIONAL BACKGROUND

Available Upon Request

REFERENCES

Esther

Moreno

Contact this candidate