MU

MARGARET UCEDA

ad2aco@r.postjobfree.com 973-***-**** Paterson, NJ 07502 WWW: Bold Profile

Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent. Product and services understanding

Customer service experience

Fluent in English & Spanish

Leadership

Ability to work under pressure

Excellent communication skills

Strong sense of banking ethics

Recruitment and Hiring

Managing Operations and Efficiency

Training and Development

Hiring and Training

Staff Training

Problem Resolution

Appointment Coordination

Document and File Management

PNC Bank, NA West Orange, NJ

Assistant Manager-VP

12/2021 - Current

Monitored daily operations and supported Manager in necessary duties. Supervised personnel and operations in absence of Manager, keeping operations and workflows running smoothly.

Provided leadership in absence of Manager.

Trained and mentored highly effective teams to meet corporate service standards.

Supervised 5 branch team members and provided management with suggestions regarding performance assessments.

Established and built customer relationships through targeted outreach and initiatives.

Disciplined employees to encourage compliance with company policies and procedures.

Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits. Planned work schedules to maintain adequate staffing levels. Managed and inspired team members to perform to full potential, driving branch profitability.

Greeted visitors or callers to handle questions or direct to appropriate staff. Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.

Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation. Checked office supply levels, anticipated needs and placed orders for Summary

Skills

Experience

appropriate stock levels.

Reviewed files, records and other documents to obtain information or respond to requests.

Communicated with customers, employees and vendors to answer questions and address complaints.

PNC Bank, NA Paterson, NJ

Branch Sales & Service Associate II-

Banker

03/2018 - 11/2021

Nurtured connections with established customers to identify new needs, match offerings and drive sales.

Set up accounts and services for customers.

Engaged customers to built positive connections; with interesting, informative presentations to drive consistent sales by highlighting benefits and overcome objections.

Took advantage of professional development opportunities to expand and update understanding of bank products and services. Established and maintained productive relationships with ECO partners. Perform daily debrief that help keep branch up to day with policy and procedures as change.

Helping Manager and Assistant branch manager with BOAM, Road to success report, Teller insight, Alarm test,.

Part of Mentor Program for new hires. Teller or Platform Pursued new accounts through lead generation, calling and referrals. Credit Card and Queue Champion

Visited potential and current customers at there locations to promote products.

PNC Bank, NA Paterson, NJ

Teller Supervisor

01/2004 - 02/2018

Offered every customer exceptional service levels by remaining friendly and professional during every transaction.

Managed customer referrals to help financial services team members capitalize on sales changes.

Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.

Identified areas of concern uncovered during training sessions and suggested methods to reduce risk.

Handle Office schedule for every employee.

Kept office records organized and supplies well-stocked for optimal team performance.

Recruited, interviewed and hired talented professionals who each brought wealth of experience and exemplary skills to team. Reviewed established procedures to assess areas in need of improvement. Assessed employees through on-site observation and interviews to determine strengths and weaknesses in work performance, methods and team functions.

Assist Branch Manager calling business leads to set up appointment. Passaic County Community College Paterson, NJ

Associate of Applied Science in Accounting

Certified Woman in Business, PNC BANK - 2022

Education and Training

Certifications

Circle of Excellence, PNC BANK

Market All Start, PNC Bank - 2yrs

Adult and Children CPR Certification

Certified New Jersey Notary Public

Nadine Henry-Steel- PNC Branch Manager Buss. Center- 973-***-**** Sofia Parraga-Spencer Branch Manager - 973-***-****

Melissa Rodriguez- Especial Ed. Teacher - 973-***-**** References

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