Jessica Reed

Bilingual customer care professiobal

Columbus, OH

ad2ac8@r.postjobfree.com

+1-614-***-****

I am an experienced bilingual customer service professional with property/casualty, life/health and accident licensures certified in the state of Ohio. I have extensive background of call center experience and a 12-year veteran educator who aspires to continue learning and educating/advocating for the benefits of clients and my employer. My latest project has been to train and support team members overseas in India to assure consistent quality processing of work as customer account technicians. Authorized to work in the US for any employer

Work Experience

Customer account technician

Westfield Insurance - Westerville, OH

November 2015 to Present

Train and assist Westfield team members via WebEx or Microsoft Teams, verify and process all property/casualty policy endorsements, communicate and service Spanish speaking client needs via phone or email, process examine and process policy credits, discounts, insufficient funds, non-rentals, cancellations, policy rewrites, reinstatements, and produce reports for policies pending increasing premiums.

Cashier

The Kroger Company

January 2014 to Present

Engage with and Assist customers at store register during purchase of goods, bagging and loading groceries and goods accordingly. Provide strong, positive customer service, answering questions about locations, prices, inventory, sales, coupons, donation opportunities, etc., . Listen to customer concerns regarding any complaints, uncertainties, or hazards, reporting those to management correspondingly. Franklin County Auditor

October 2010 to Present

Deputy Auditor

Office Specialist

Reliable Staffing Resources, LLC

June 2015 to June 2015

Recruited employees for various working assignments, processed applications, verified I-9 forms with applications, assisted Spanish speaking temporary employees, (speaking, reading, writing), assisted in preparing payroll for temp employees, processed new orders for employers seeking temp employees for work.

Front Desk Receptionist

Board of Revision

October 2010 to January 2011

Served as Auditor's Administrative Assistant January 2011 through May 2013. Serving in Auditor's Office Phone Bank in Public Information May 2013 to present. Notarizing for constituents throughout County building; translating for Spanish-speaking customers; continuing training in transferring deeds at front counter in Transfer/Conveyance Department and by receipt in mail; proofreading printouts of daily deed transfers in Transfer/Conveyance. Read Spanish vows of matrimony in County Probate Court as needed. Telephone Banker I

JPMorgan Chase & Co

May 2010 to October 2010

Responsibilities: Serve as telephone liaison of Chase Retail Banking. Respond to customer inquiries relating to deposits, financial transactions, and problem resolution. Provide prompt and accurate answers, utilizing all available resources including bank computer software applications in a Windows environment. Identify and offer new opportunities and solutions to align with customers' financial goals. Bath & Body Works, Customer Relations Rep

Limited Brands, Inc

November 2009 to January 2010

Responsibilities: Answer all incoming customer and associate inquiries regarding store purchases, policies, promotions, or conflicts; thoroughly document all interactions and interventions accurately and appropriately.

Bilingual Field Representative

Children's Hunger Alliance - Cleveland, OH

May 2008 to October 2009

Responsibilities: Complete home visits for English and Spanish speaking clients quarterly; thoroughly document all client interactions via home office, train clients for state of Ohio standards regarding nutritional requirements for infant/preschool requirements, verified via documentation ;handle, intervene and resolve caseload phone inquiries (English and Spanish); communicate home day care provider inquiries as needed to supervisor and/or state agency office, write and interpret all documentation in Spanish as necessary.

Bilingual Customer Service Call Center Representative AmTrust North America - Seven Hills, OH

July 2007 to May 2008

Responsibilities: Answer all incoming client inquiries, perform basic trouble-shooting via system database, transfer issues requiring supervisory intervention appropriately, documenting all client inquiries and resolutions accurately and appropriately. Bilingual Account Executive

Nationwide Insurance Co - Cleveland, OH

May 2005 to July 2007

Responsibilities: Handle all incoming client phone inquiries and office visits, quote, bind and issue home, business, and auto insurance accounts; receive all incoming payments; document all daily payment and account activities; resolve issues regarding policy changes, impending cancellations, and/or policy updates; document, mail, and/or archive all policy documentations. General and Instrumental Music Instructor

Bedford City School District - Bedford, OH

August 1993 to May 2005

Responsibilities: Instruct third through eighth grade students in general music history and appreciation, maintain instruction of music theory via computer lab setting, Organized and conducted student handbell chorus; teach, organize and conduct students in vocal and/or instrumental concerts. Committees I participated in: Bedford Schools PTA, Heskett Middle School Parent Advisory Board, Bedford Schools Report Card Revision Committee, Bedford Schools Multicultural Committee; Bedford Schools Strategic Planning Action Team

Education

Graduate Spanish

Cleveland State University - Cleveland, OH

September 2004 to May 2005

License in Property and Casualty Insurance

Hondros College - Independence, OH

May 2005

B.S. in Music Education

Case Western Reserve University - Cleveland, OH

May 1993

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