Customer Service Bilingual
Resume:
Jessica Reed
Bilingual customer care professiobal
Columbus, OH
******@*****.***
I am an experienced bilingual customer service professional with property/casualty, life/health and accident licensures certified in the state of Ohio. I have extensive background of call center experience and a 12-year veteran educator who aspires to continue learning and educating/advocating for the benefits of clients and my employer. My latest project has been to train and support team members overseas in India to assure consistent quality processing of work as customer account technicians. Authorized to work in the US for any employer
Work Experience
Customer account technician
Westfield Insurance - Westerville, OH
November 2015 to Present
Train and assist Westfield team members via WebEx or Microsoft Teams, verify and process all property/casualty policy endorsements, communicate and service Spanish speaking client needs via phone or email, process examine and process policy credits, discounts, insufficient funds, non-rentals, cancellations, policy rewrites, reinstatements, and produce reports for policies pending increasing premiums.
Cashier
The Kroger Company
January 2014 to Present
Engage with and Assist customers at store register during purchase of goods, bagging and loading groceries and goods accordingly. Provide strong, positive customer service, answering questions about locations, prices, inventory, sales, coupons, donation opportunities, etc., . Listen to customer concerns regarding any complaints, uncertainties, or hazards, reporting those to management correspondingly. Franklin County Auditor
October 2010 to Present
Deputy Auditor
Office Specialist
Reliable Staffing Resources, LLC
June 2015 to June 2015
Recruited employees for various working assignments, processed applications, verified I-9 forms with applications, assisted Spanish speaking temporary employees, (speaking, reading, writing), assisted in preparing payroll for temp employees, processed new orders for employers seeking temp employees for work.
Front Desk Receptionist
Board of Revision
October 2010 to January 2011
Served as Auditor's Administrative Assistant January 2011 through May 2013. Serving in Auditor's Office Phone Bank in Public Information May 2013 to present. Notarizing for constituents throughout County building; translating for Spanish-speaking customers; continuing training in transferring deeds at front counter in Transfer/Conveyance Department and by receipt in mail; proofreading printouts of daily deed transfers in Transfer/Conveyance. Read Spanish vows of matrimony in County Probate Court as needed. Telephone Banker I
JPMorgan Chase & Co
May 2010 to October 2010
Responsibilities: Serve as telephone liaison of Chase Retail Banking. Respond to customer inquiries relating to deposits, financial transactions, and problem resolution. Provide prompt and accurate answers, utilizing all available resources including bank computer software applications in a Windows environment. Identify and offer new opportunities and solutions to align with customers' financial goals. Bath & Body Works, Customer Relations Rep
Limited Brands, Inc
November 2009 to January 2010
Responsibilities: Answer all incoming customer and associate inquiries regarding store purchases, policies, promotions, or conflicts; thoroughly document all interactions and interventions accurately and appropriately.
Bilingual Field Representative
Children's Hunger Alliance - Cleveland, OH
May 2008 to October 2009
Responsibilities: Complete home visits for English and Spanish speaking clients quarterly; thoroughly document all client interactions via home office, train clients for state of Ohio standards regarding nutritional requirements for infant/preschool requirements, verified via documentation ;handle, intervene and resolve caseload phone inquiries (English and Spanish); communicate home day care provider inquiries as needed to supervisor and/or state agency office, write and interpret all documentation in Spanish as necessary.
Bilingual Customer Service Call Center Representative AmTrust North America - Seven Hills, OH
July 2007 to May 2008
Responsibilities: Answer all incoming client inquiries, perform basic trouble-shooting via system database, transfer issues requiring supervisory intervention appropriately, documenting all client inquiries and resolutions accurately and appropriately. Bilingual Account Executive
Nationwide Insurance Co - Cleveland, OH
May 2005 to July 2007
Responsibilities: Handle all incoming client phone inquiries and office visits, quote, bind and issue home, business, and auto insurance accounts; receive all incoming payments; document all daily payment and account activities; resolve issues regarding policy changes, impending cancellations, and/or policy updates; document, mail, and/or archive all policy documentations. General and Instrumental Music Instructor
Bedford City School District - Bedford, OH
August 1993 to May 2005
Responsibilities: Instruct third through eighth grade students in general music history and appreciation, maintain instruction of music theory via computer lab setting, Organized and conducted student handbell chorus; teach, organize and conduct students in vocal and/or instrumental concerts. Committees I participated in: Bedford Schools PTA, Heskett Middle School Parent Advisory Board, Bedford Schools Report Card Revision Committee, Bedford Schools Multicultural Committee; Bedford Schools Strategic Planning Action Team
Education
Graduate Spanish
Cleveland State University - Cleveland, OH
September 2004 to May 2005
License in Property and Casualty Insurance
Hondros College - Independence, OH
May 2005
B.S. in Music Education
Case Western Reserve University - Cleveland, OH
May 1993
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