Mary T. Olatunji

Mobile: +1-347-***-**** ad2aal@r.postjobfree.com Houston, Texas

PROFESSIONAL SUMMARY

Dedicated and results-driven ServiceNow Developer with a proven track record of designing, developing, and implementing innovative solutions to streamline business processes. Seeking a challenging role where I can leverage my expertise in ServiceNow platform customization, integration, and administration to contribute to the efficiency and effectiveness of an organization. WORK EXPERIENCE

Service Now Developer November 2020-Present

Cognizant Remote

● Having 2 years of experience in ServiceNow Administration, Development and Implementation.

● Good Experience into Development part using Glide Record, Glide Form, Glide System, Glide Session, Glide Aggregation, Glide Date, Glide Date and Time, Glide List, Glide Dialog Window

● Good into ITIL Standards and ITSM Process

● Good into Incident Management, Problem management, Change Management, Knowledge Management, Service Catalog

● Excellent experience in implementing Incident Management, Problem Management, Change Management, and Service Catalog Management.

● Worked on setting up Service portal content so that it's only available to authenticated users.

● Working with User Administration

● Managing Users, Groups and Roles

● Good experience with Update set movements between ServiceNow instances.

● Managing ServiceNow data using Import sets and transform maps.

● Created Email notifications in ServiceNow.

● Service Catalog creation to fulfill different Business requirements

● Good experience in using ServiceNow utilities such as Business Rules, Client scripts, Workflow, scheduled jobs, UI Policies, Data Policies, UI Actions, Script includes, ACLs, Email notifications, Views and Form Customizations.

● Good debugging skills in issue identification and fixing.

● Good Exposure into JavaScript, HTML, CSS

● Good knowledge on designing Workflows to automate the Business Process using ServiceNow.

● Good experience into Update sets and Cloning

● Good understanding of the Software Development Life Cycle (SDLC).

● Involving into requirement gathering and Requirement analysis and investigation.

● Importing data into ServiceNow by using import set.

● Maintaining Reports/Dashboard

Professional Hairstyling February 2017- November 2023 Founder at Bleutified, LLC

● Managed all functions of brick and mortar hair salon grossing 175K+ in yearly sales/commissions.

● Managed scheduling for clientele for business and company operations.

● Trained several associates on book-keeping, scheduling appointments, managing clientele and organizing proper work environments.

● Built online website for entrepreneurs to learn proper hair installations

● Created website using Wix app Developer to facilitate online sales

● Teacher/ Training woman through in person hands on classes how to properly install hair extensions, conduct hair business, generate funds and market business online.

Technical Skills

● Primary Skills : ServiceNow Development, Administration

● Operating Systems: Windows XP/7/8/10 and 13.

● ServiceNow Applications: ITSM, Service Portal

● Tool: ServiceNow, Wix App Developer

● Scripting Language: JavaScript, HTML, CSS

PROJECTS UNDERTAKEN:

Project #1

Client : Capital One

Environment : ServiceNow, Java Script, HTML, Service Portal Team Size : 10

Role : ServiceNow Administration and Developer

Project Description:

Capital One Financial Corporation is an American bank holding company specializing in credit cards, auto loans, banking, and savings accounts, headquartered in McLean, Virginia with operations primarily in the United States. Capital One can help you find the right credit cards; checking or savings accounts, auto loans, and other banking services for you or your business. Roles and Responsible

● Worked with process owners and business stakeholders to translate business requirements into

● functional requirements within ServiceNow.

● Ensured development opportunities on ServiceNow platform are identified to meet evolving

● business needs and align with key business strategies.

● Coordinate and participate in ServiceNow Incident / Request Management testing lifecycle.

● Use JavaScript to create Business Rules, Client Scripts, UI Policies, and UI Actions.

● Created various workflows for Incident, Change Management, Service Requests and SLA's.

● Assist in the import of configuration and asset data.

● Implementation, customization and configuration of different Service Manager Modules like Change Request, Service Desk, Service Catalog, and Problem.

● Working on Report, dashboard designing with performance analytics.

● Created data sources and loaded the ServiceNow tables with different data formats.

● Created many standard workflows which are being reused and propagated and handled many custom events.

● Responsible for the ServiceNow tool administration module and creation of new Users, Roles, IT Services, Application, Business Services and Rules.

● Developed SLA and reporting.

● Design and Implementation of service requests through service catalog in ServiceNow.

● Configured Email, inbound and outbound email actions and developed mail scripts on need basic Project #2

Client: Zurich Insurance

Environment: ServiceNow

Duration : Aug, 2020-2021

Team Size:05

Role:ServiceNow Developer & Administration

Project Description:

Zurich Insurance Group Ltd. is a Swiss insurance company, commonly known as Zurich, headquartered in Zürich, Switzerland. A global insurer whose strategy focuses on providing the right general insurance and life insurance solutions for its individual, small business, medium-sized business and corporate customers. Roles and Responsible

● Designed many email templates by using html, jelly scripting, and used them in notifications.

● Created scripts like Client Scripts, Business rules, Script Includes, UI scripts and UI Policies.

● Created GROUPS for a set of users and used them for approval, assignment, and receiving notifications.

● Created Schedule Jobs to run scripts, to import data by running Scheduled transform map.

● Implemented Data Sources and created transformation maps to import the data into the ServiceNow from different data sources.

Used Glide Scripting for creating UI Action and Business rules.

● Used Update Sets for moving group of customizations from one instance to another.

● Using SCRUM methodology for the development and for defect tracking.

● Used Notifications to send communication from the system EDUCATION

Bachelor of Communication (B.A) from Brooklyn College - 2020

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