PROFESSIONAL SUMMARY

I have had several different deployments and upgrades in various capacities. I have worked on Windows the majority of my career and had multiple projects in each version of Windows. My experience has allowed me to gain experience with many different types/brands of hardware and software. I have experience with Helpdesk, Windows Migration, OS Upgrades, Testing/Troubleshooting/Installations/Upgrades, Desktop Support, Problem Identification. I have

supported T-Mobile, Home Depot, Walmart and Target for CompuCom.

1.Southern California Edison - IT Deployment Technician (April, 2023 - Current)

IPad Refresh 08/2023 - 12/2023 (Dexian Contract) Pomona Innovation Village, Pomona CA

· Configure IPad Pros for Edison’s Power Safety Power Shutoff (PSPS)

· Securely configured data sensitive Ipads for use at various Edison Service Centers

· Conducted testing and troubleshooting of IPads with Job Specific Apps

· Use Mac OS software to reimage, update, and test IPads through the deployment cycle

Polycom Project 04/2023 - 08/2023 (Dexian Contract) Edison Headquarters, Rosemead CA

· Resolved Cybersecurity risk by transitioning over 1,700 IP network devices onto Secure MS Teams Server away from unsupported Skype Server.

· Set up devices to automatically provision using a Secure provisioning server.

· Troubleshooted, updated, and upgraded software on all Edison Polycom network devices

· Coordinated with multiple branches of IT to upgrade the account security of all VOIP Polycom devices in the SoCal Edison computing environment.

· Deployed software patches and upgrades throughout the entire SoCal Edison territory.

WORK EXPERIENCE Oct 2022-Nov 2022

GTN Technical Staffing-Cedars Sinai

Desktop Support

Backup and imaging of laptops and desktop.

Worked on all phases of the EPIC Migration Project from assessment, validation, configuration, installation, and support of PCs and printers

DESKTOP SUPPORT: Image and validate PCs and laptops, restore user’s documents and ensure functionality

ASSET MANAGEMENT: Audit Epic deployment inventory, reconcile purchase orders with packing slips received, investigate discrepancies and report to Manager. Coordinate and manage timelines and distribution schedules of Epic deployment equipment to the different health care facilities within the California region

DXC-ATT

Desktop Support June 2018-Oct 2022

●Backup and imaging of laptops and desktop.

●Set up VPN and RSA token for ATT employees.

●Take walk in at walk up bar for computer issues.

●Responsible for troubleshooting Microsoft office issues.

●Work remotely using Avaya and Log Me In

Kraft Heinz January 2018-June 2018

Desktop Support

●Provides End User support services at a customer site.

●Travel to nearby satellite locations of the resident site. These resources will perform in-scope services at the end user desk or services may be delivered in a Walk-in Center where the end user comes for assistance.

●Tasks performed are incident or service request driven as a standard, but could come directly from high profile customers like VIPs.

●Supported services include hardware break-fix repair, software break-fix/remediation, Installation, Move, Add, Change and Disposal (IMAC-D) and Lifecycle Refresh on end user hardware and software, Executive Support, Hands and Eyes Support for remote Server and Network teams, and Hardware Depot Management.

DXC-Providence Healthcare May 2016-January 2018

IT Support Specialist

●Worked on all phases of the EPIC Migration Project from assessment, validation, configuration, installation, and support of PCs and printers.

●MIGRATION: Providence healthcare software to EPIC. Windows XP to Windows 7 and Domain change.

●DESKTOP SUPPORT: Image and validate PCs and laptops, restore user’s documents and ensure functionality.

●LEAD: Assessment of PCs to meet EPIC requirements, coordinate all equipment and installation logistics.

●ASSET MANAGEMENT: Audit Epic deployment inventory, reconcile purchase orders with packing slips received, investigate discrepancies and report to Manager. Coordinate and manage timelines and distribution schedules of Epic deployment equipment to the different health care facilities within the California region.

Forever 21 (Contract) April 2016-May 2016

Desk Top Support

●Stage POS for Pop up stores and new stores.

●Break/Fix desktops, printers, laptops, POS Systems, Cash registers, etc.

●Working with displays and re-imaging their touchtone equipment.

●Traveling from site to site in order to troubleshoot, repair onsite issues.

CompuCom July 2013-April 2015

T-Mobile (Contract)

ITA – IT Associate

●Break/Fix desktops, printers, laptops, POS Systems, Cash registers, etc.

●Ingenico credit card machine repair.

●Traveling from site to site in order to troubleshoot, repair onsite issues.

●Working with displays and re-imaging their touchtone equipment.

●Clearvision ticketing system, Ingenico machines, printers, desktop, laptops, POS.

Network Capital February 2013-March 2013

Desktop Support

●Supported 300 end users Via Remote in person and over the phone.

●Roll out windows 7 and 8.

●Cisco phones.

●Encompass.

●Server 2008 R2.

●Active Directory.

●Exchange Server.

Environment: Windows 7 and 8, Cisco VoIP Phones, MS Outlook 2007 and 2010.

Alorica November 2011-February 2013

Desktop Support

●Support 200 end users (CEO,CFO Owner ECT)Via Remote in person and over the phone.

●Windows XP, 7 and 8.

●Migrate office from Chino to Irvine- relocated 200 users for networking, set up server rack, set up PC’s and ensured reliable network connection.

●Server 2008 and 2003.

●Image desktops and laptops.

●Remedy ticket system.

●Inventory Control/ Purchasing.

Environment: Ricoh Printers and copiers, Remedy Ticketing System, Windows XP, 7, 8.

Rubbermaid (Contract) July 2009-May 2011

IT Technician

●Replaced batteries on 500 nursing carts.

●Checked Wi-Fi connectivity and installed monitors, keyboards and mouse.

Environment: Windows 7, Proprietary Operating System.

Ricoh Services March 2008-January 2010

IT Technician

●Set up new copiers including add in developer and color ink.

●Installed faxes, networking, USB port, etc. as needed.

●Trouble shot and calibrated units in field as needed.

Environment: Ricoh Fax machines/copiers/scanners, hard drives.

Advanced Sterilized January 2008-March 2008

Desktop Support

●Completed Windows 7 roll out.

CCH Inc. October 2007-December 2007

Compiler

●Compiled/trouble shot tax software to turn strings into functional program.

Environment: Windows XP, Windows Vista, Windows 7.

California Pizza Kitchen May 2007-July 2007

IT Support

●Traveled from store to store to install computer systems including adding memory and hard drives.

●Installed T1 circuit in each store from DSL.

●Built network to contain computer’s information on one system with POS onto printers.

Environment: Windows 7

Ingram Micro Inc. October 2006-May 2007

New Vendor Specialist

●Monitored and reviewed all new vendor applications.

●Used Salesforce, ACT and Goldmine to store information for applications.

●Delegated information from vendor to internal employees to be handled appropriately.

Environment: Windows 7, Salesforce, ACT, Goldmine, MS Office Suite

TECHNICAL SUMMARY

Support Retail stores Pos and back office as well as Kiosks.

Image new computer with Fog, Trouble shoot hardware and software, Use remedy for tickets and SR.

Reset passwords in AD, and move end user to the correct OU.

Installation of all hardware and accessories to various Ricoh printer models (Savin, Gestetner, Lanier and

Aficio).

Ensure installation, configuration, supporting documentation accompanies to the proper printer.

Prepare basis, configure and test print.

Meet deadlines, troubleshoot and assist installers when necessary.

Software:

Encompass and Oracle

Server 2003, 2008 AD, XP, Vista, 7 and 8

Microsoft office 2003, 2007 and 10

Compile new software and smoke test.

Convert DSL to T1 utilizing Cisco Server install new hardware as well as new computers install multiple

Hard drive as well as grates memory configure 10 POS units.

Set up mobile nurse’s carts with Wi-Fi and hard wired networks.

EDUCATION/CERTIFICATIONS

Diploma, La Habra High School, La Habra, CA, Graduated, Diploma Received

CompTIA A+, Network+ and Security+ Certifications, New Horizon Computer Learning Center, Anaheim, CA, Completed, Certificates Received

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