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customer service agent

Copart, Eldridge, IA

Greeted the members on the call, Listened to their concerns, and viewed their accounts. If their account was suspended, I reviewed and advised them what they needed to do to get it active. I also helped with any accounts that were inactive. Educated the customer on how to navigate Copart's website, helped with new applications, and assisted the member in getting their information added to the database. When members called in to advise they couldn't process their payment, I reviewed why. Assisted members with their questions regarding auctions and how to bid. Maintained a professional tone. When members complained about an invoice and charges, directed to the facility (yard) to speak to the staff as Member Services could not reduce a charge.

General High School Curriculum

High School Diploma

high school, davenport, IA

BRENDA BLOSSOM

1840 OAK ST, BETTENDORF, IA 52722

Phone: 563-***-****

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Occupational Licenses, Certificates and Training

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