THUY-HIEN (THUY) T. LUU

Annandale, Virginia

703-***-****

ad2a7t@r.postjobfree.com

ad2a7t@r.postjobfree.com

www.linkedin.com/in/thuyluu/

PMP® Certified Senior Project Manager and Certified Scrum Master

PMP® Certified Project Manager/Delivery Manager and Certified Scrum Master with over 20 years of experience in all phases of the Software Development Lifecycle and agile product delivery. Delivered multiple complex projects simultaneously for multiple applications on time, on budget and within scope. Managed large global and cross-functional project teams using strong time management, problem solving, team building and communication skills.

CERTIFICATIONS:

Certified Project Management Professional (PMP®), Project Management Institute

Certified Scrum Master

IBM Certified Senior Project Manager

Master’s Certificate in Project Management, George Washington University

Professional Experience

Freddie Mac, Virginia

Senior Project Manager/Certified Scrum Master Sept 2021-Oct 2023

Facilitated all meetings such as daily standups, backlog refinement, retrospective, demos and sprint planning events; helped remove impediments and blockers. Identified and addressed risks and dependencies stories along with mitigation plans in Jira. Supported PI planning by updating capacity planning, previous PI accomplishments and team recognition and reviewing upcoming PI features and providing list of risks/dependencies.

Coached the team to adhere to Scrum agile practices and principles.

Supported 4 applications (Organization and Individual Management (OIM), Unified Counterparty System (UCS), Enterprise Directory (ED), Freddie Access Management (FAM) ) to establish, enhance and maintain a critical enterprise user provisioning system and companies data warehouse with over 40 interfacing applications

Planned and led the execution of all aspects of the software development life cycle projects from inception to implementation of 10-12 enhancements, infrastructure, Information/Cyber Security and maintenance projects simultaneously.

Examples of Enhancement projects: onboard a new application and new user provisioning roles, add new APIs to fetch data for display on the GUI, update a webservice to return new fields.

Examples of infrastructure projects: CyberArk Agent upgrade, JDK upgrade, Application failover and failback.

Examples of security projects: Log4j, data in-transit encryption, SAST and FOSS findings remediation

Managed a budget of 2+ million dollars. Validated budget vs. actuals on a weekly basis. Worked with the team and contractors vendors to address charge variances.

Performed risk management by identifying, tracking, analyzing, mitigating and reporting risks for the projects.

Developed project plans/timelines and collaborated with cross-functional teams to deliver successful projects on time, within budget and scope.

Provided bi-weekly status reports to stakeholders and management. Reviewed metrics reports such as sprint, velocity and burndown charts to gauge team’s performance and improvement needs.

Experienced in Change Management by assessing operational readiness of each change before deploying to production.

Prepared for release deployment activities, supported production cut weekend, provided frequent status to stakeholders and documented lessons learned.

Application Technologies: Java, EJB and REST webservices, weblogic server, DB2, Docker container (Openshift), Angular, No Touch Automated Deployment (CI/CD-Jenkins), microservices, Radiant Logic Radiant One, Sailpoint Identity IQ.

Tools used: Jira, Confluence, ServiceNow, Teams, Microsoft Outlook, Sharepoint, Workday, Ideaboardz, Mentimeter, Planview, Tableau, Microsoft Excel, Word, Powerpoint, TPI.

Senior Project Manager Dec 2015-Sept 2021

Managed Information Technology Single Family Platform software, infrastructure, information/Cyber security and maintenance projects from initiation to implementation phases of the Software Development Life Cycle using the Enterprise Development Methodology and Iterative Development Methodology for multiple applications.

Supported 4 applications (Organization and Individual Management (OIM), Unified Counterparty System (UCS), Enterprise Directory (ED), Freddie Access Management (FAM) ) to establish, enhance and maintain a critical enterprise user provisioning system and companies data warehouse with over 40 interfacing applications.

On-boarded 25 applications to Sailpoint/Enterprise Directory for external user provisioning and authorization.

Managed Vendors to implement and validate the new Sailpoint/Enterprise Directory applications for the enterprise user provisioning project.

Performed risk management by identifying, tracking, analyzing, mitigating and reporting risks for the projects.

Planned and coordinated with cross-functional teams, customers, business and technical support teams, vendors, architects, release managers and other project managers.

Developed the project plan and delivered project deliverables on time, within budget and scope and managed issues and risks to closure.

Managed the budget ranging from 2-5 million dollars and addressed budget vs. estimates variance with the team and contractors vendors as needed.

Reported project status to technical management and business partners.

Application Technologies: Java, EJB and REST webservices, weblogic server, DB2, Docker container (Openshift), Angular, No Touch Automated Deployment (CI/CD-Jenkins), microservices, Radiant Logic Radiant One, Sailpoint Identity IQ.

Tools used: ServiceNow, Gaps Jira, Microsoft Teams, Microsoft Outlook, Sharepoint, Workday, Planview, Microsoft Excel, Word, Powerpoint, TPI.

Kelly Mitchell/AT&T, Virginia Aug 2015- Dec 2015

Senior Project Manager

Managed Information Technology software development projects in all phases of the Software Development Life Cycle using the Waterfall and Agile Technology Development Unified Process methodologies on schedule, within budget and cost. Managed project team, project schedule, risks, issues, budget of 200K, costs, communications and change requests.

Tools used: Microsoft Excel, Word, Powerpoint and Project, Team Room/Project Control book, Sharepoint.

IBM Corporation, Virginia 1999 – 2015

Senior Project Manager on the NiSource Account (2014 – 2015)

Managed multiple complex Unix/Windows/Cloud Infrastructure projects totaling over 1 million dollars using the Project Management Methodology and delivered on schedule within budget and cost and meeting all Service Level Agreements. Managed cross functional teams within a matrix environment. Facilitated internal and external status meetings and problem-solving meetings. Provided briefings to customers and management.

Performed risk management and addressed issues to resolution. Ensure SLA metrics are met to avoid financial penalties.

Examples of infrastructure projects; Set up new dev/test/prod environments by procuring and building new servers on the private cloud; moved an application to another data center; upgrade dJava and Oracle; managed data center moves; consolidated old windows servers into a new Microsoft failover server; migrated Easytrieve to Cobol.

Tools used: Microsoft excel, word, powerpoint and project, IBM Program Work Center (IPWC), Team Room/Project Control book, Sharepoint, RequestIT, ISM, PlanningIT, IRM and HRM.

Senior Project Manager/Delivery Manager on the AT&T Account (1999 – 2014)

Managed a development team to deliver software development, infrastructure, information/cyber security and maintenance projects for 30+ applications in all phases of the Software Development Lifecycle. Applications resided on multiple platforms (Web, Desktop, Servers, cloud, mainframe) using multiple operating systems (LINUX, UNIX, Windows), software packages (Java, C, C++, Websphere, Tuxedo, .Net, COBOL, PL/1) and databases (Oracle, Informix, DB2, IMS).

Managed the enhancement and maintenance of critical enterprise applications to support the ordering of AT&T services and products.

Managed multiple large application re-platforms which required complete hardware/ upgrades in all environments and thorough testing including interface application/vendors/volume testing.

Managed up to 40 professionals and a budget of 5+ Million dollars.

Managed 25-35 projects concurrently from concept to closeout, managed issues, risks and dependencies and delivered on schedule and within budget and scope.

Performed risk management by identifying, tracking, analyzing, mitigating and reporting risks for the projects

Successfully managed the transition of applications from IBM US to IBM India.

Supported production problems and outages 24X7, determining root cause and resolutions and ensuring Service Level Agreements and metrics were met.

Managed AT&T third-party vendors testing efforts during several application re-platforms.

Managed vendors, contractors, and IBM India resources by adhering to subcontractor/business partner procurement processes. Reviewed Statement of Work documents.

Tools used: PRISM, EDR, ReqPro,1ATTCR, Kosmos/Quickr, Rational Clearquest, HP quality center, One tool, MOTS, IEDS

Additional Experience

AT&T Corporation, Herndon, VA

Project Manager/Development Manager

Managed up to 27 developers on UNIX and Mainframe applications with a budget of 3+ Million dollars.

Managed enhancement and maintenance projects and production problem code fixes from design, code, unit test, system test to deployment using the AT&T Service Realization Process methodology.

Established regular communication channels with all stakeholders.

Performed risk management by identifying, tracking, analyzing, mitigating and reporting risks for the projects

Managed contractors/vendors and IBM India resources by adhering to procurement processes.

Education

Bachelor of Science in Business Administration, School of Business, Major: Accounting,

Minor: Computer Science, Georgetown University, Washington, DC

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