Virtual Assistant Customer Service

.

.

BRIAN NEILL

Wildwood Crest, NJ *****

********@*****.*** / 609-***-****

Self-motivated Virtual Assistant with strong organization and project management skills. Coordinating multiple, concurrent tasks efficiently and with attention to detail. Strong communication with all levels of workforce, from business executives to hourly workers. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. SKILLS

• Travel Planning

• Social Media Updating

• Issue Research

• Document Retrieval

• Meeting Planning

• Inventory Management

• Scheduling

• Payroll Administration

• Clerical Support

• Project Planning

• Travel Administration

• Calendar Management

• Event Coordination

• Check Processing

• Expense Reporting

• Proposal Writing

EXPERIENCE

SENIOR PEER SERVICES COORDINATOR / CAPE REGIONAL MEDICAL CENTER - CAPE MAY COURT HOUSE, NJ 08/2017 - 09/2023

• Assisted with the preparation of presentations for senior management meetings.

• Provided technical support to staff members regarding software applications and hardware systems.

• Researched new technologies to enhance productivity levels across all departments.

• Resolved complex issues quickly and efficiently while maintaining professionalism and following guidelines.

• Monitored inventory levels and ordered additional supplies as needed.

• Drafted reports summarizing progress on various projects for upper-level management review. FIRE AND CODE OFFICIAL / TWP OF LOWER - TWP OF LOWER, NJ 09/2017 - 05/2020

• Conducted fire drills and emergency evacuations, ensuring all personnel were trained in the proper procedures.

• Provided guidance on fire safety regulations to staff members, contractors, and visitors.

• Reviewed existing safety policies and recommended changes as needed.

• Developed and implemented safety programs to ensure compliance with applicable laws and regulations.

• Followed established protocols when conducting fire safety or local code inspections. ZOONING AND ADMINISTRATIVE OFFICIAL / CITY OF WILDWOOD - WILDWOOD, NJ 07/2014 - 09/2017

• Reviewed zoning applications for accuracy and completeness.

• Conducted site visits to verify zoning regulations were being followed.

• Drafted zoning ordinances, maps, and resolutions in accordance with local laws.

• Analyzed existing land use plans and proposed changes as needed.

• Met with property owners to discuss potential development projects.

• Coordinated with local government departments and engineers' office regarding implementation of approved zoning plans.

SALES/ADMINISTRATIVE ASSISTANT / EXECUTIVE PUBLISHING - DELRAY BEACH, FL 05/2011 - 07/2014

.

.

• Created and maintained an organized filing system for sales documents.

• Assisted in the preparation of presentations, proposals, and contracts.

• Provided support to the Sales team by responding to customer inquiries quickly and accurately.

• Gathered data from customers regarding their needs and preferences.

• Scheduled appointments with potential clients and prepared meeting materials as needed.

• Provided administrative support to owner, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records.

FIRE INSPECTOR/ 911 TELECOMMUNICATOR / CITY OF WILDWOOD - WILDWOOD, NEW JERSEY 05/2003 - 09/2012

• Conducted fire safety inspections of commercial and residential properties to ensure compliance with local, state, and federal regulations.

• Inspected fire protection systems such as smoke detectors, fire alarms, sprinkler systems and other related equipment for proper operation.

• Reviewed blueprints and other documents to determine code compliance for new construction projects.

• Assisted in the development of educational materials on fire safety topics for public use.

•

• Throughout each day, checked email and voicemail, handled calls according to standard operating guidelines. EDUCATION AND TRAINING

NJ ZONING OFFICIAL IN LOCAL GOVERNMENT CERTIFICATION 03/2008 RUTGERS UNIVERSITY - New Brunswick, NJ, US

FIRE FIGHTER 2 IN FIREFIGHTING ADVANCED 09/2004

ATLANTIC COUNTRY FIRE ACADEMY - EGG HARBOR TWP

FIREFIGHTER 1 IN FIREFIGHTING/FIRE CODE 05/2004

CAPE MAY COUNTRY FIRE ACADEMY - CREST HEAVEN

Some College (No Degree): CERTIFIED PEER RECOVERY SPECIALIST IN ADDICTION STUDIES OCEAN COUNTRY COLLEGE - EGG HARBOR

18 CREDITS: ASSOCIATE IN SCIENCE (A.S.) IN POLITICAL SCIENCE CABRINI UNIVERSITY - RADNOR PA US

CERTIFICATIONS

• NJ Certified Peer Recovery Specialist #101

• NJ Fire Inspector/Official #146036

OUTREACH VOLUNTEER LIGHTHOUSE CHURCH CURE, CAPE MAY COURT HOUSE, NJ

• Identified potential partners for collaboration purposes and drafted proposals outlining the benefits of partnership agreements while working as an Outreach volunteer.

• Organized fundraising events designed to raise awareness about the organization's mission among local communities while serving as an Outreach volunteer.

• Conducted visits to the emergency department and Cape May County Jail for outreach and then submitted documentation.

VOLUNTEER FIREFIGHTER CITY OF WILDWOOD, WILDWOOD, NEW JERSEY

• Participated in drills and training sessions designed to improve firefighter proficiency levels.

• Inspected personal protective gear regularly for signs of wear or damage.

• Responded promptly to emergency calls from work or home.

Contact this candidate