Customer Service Store Manager
Resume:
SUMMARY
SKILLS
EXPERIENCE
EDUCATION AND
TRAINING
LANGUAGES
REINA LILIANA
HERNANDEZ
ad2a6z@r.postjobfree.com
Arlington TX
Organized and detail-oriented professional with cash management & customer service experience. Proven expertise in finance concepts. Well-rounded individual with strong communication skills and sales experience.
• Credit Management
• Negotiation and Resolution
• Account Monitoring
• Cash control
ASSISTANT MANAGER 04/2018 to Current
Regional Finance - Grand Prairie, TX
Managed inventory levels and conducted corrective action planning to enhance branch profitability.
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Collaborated with store manager to develop strategies for achieving sales and profit goals.
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Recruited, trained and empowered employees to achieve key performance indicators to achieve daily and monthly tasks.
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Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
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• Built customer relationships through exceptional service. GENERAL MANAGER 11/2013 to 04/2018
Cici's Pizza - Arlington, Texas
Maximized time and employee productivity, consolidating data, payroll and accounting programs.
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• Independent decision-making in best interest to store operations. Directed safety procedures and maintained clean work environment to adhere to FDA and OSHA requirements.
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• Created schedules and monitored payroll to remain within budget. Conducted employee evaluations to provide adequate feedback and recognize quality performance.
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STORE MANAGER 09/2003 to 09/2013
Pizza Patron - Arlington, TX
• Balanced sales and made bank deposits to facilitate opening and closing duties. Completed thorough shift change functions to maintain operational standards each day.
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Delivered excellent customer service and adhered to standard practices to maximize sales.
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Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
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Lamar High School - Arlington, TX
High School Diploma
06/2004
Fluent in Spanish
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