Customer Service Project Management

Eric Miller

Owner/Operator - Eric Miller Carpets

Eugene, OR 97405

**********@*****.***

+1-541-***-****

Seeking to transfer my floorcovering and strong customer service skills towards a career in the customer service and project management field. Areas of expertise include, coordinating crews, job organizing, interpersonal skills, and strong follow up skills. Specialized in running multiple crews on commercial as well as residential flooring jobs. Proven ability to complete jobs on time and within budget. Followed up with clients to assure complete customer satisfaction. (customer references available upon request)

Willing to relocate: Anywhere

Work Experience

Flooring Estimator

PREMIER SERVICE GROUP - Clackamas, OR

March 2021 to April 2023

Scheduled estimates for customers from Lowes home stores. Measured for all types of flooring utilizing floor wizard software.

Owner/Operator

Eric Miller Carpets - Eugene, OR

1990 to March 2021

Established a comfortable rapport with customers and contractors as well as designers, and sales personnel to achieve effective results in a timely manner. Assisted customers with their queries and demonstrated utmost professionalism and patience. hired and trained multiple installer's. Analyzed problems and addressed the clients needs in a professional timely manner. Recognized for delivering exceptional quality craftsmanship in a timely manner creating a loyal customer base. Education

History

University of Oregon - Eugene, OR

1996

Skills

• job coordinator (10+ years)

• Project management

• Team management

• Supervising experience

• Project scheduling

• Customer service

• Customer Relationship Management

Certifications and Licenses

flooring professional

Lead Certification

Additional Information

Skills

h Customer Relations

h Workflow Management

h Client Scheduling and Job Coordination

h Complaint / Inquiry Resolution

h Customer needs Assessment

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