Multi Line Physical Damage
Resume:
Debbie Brown
**** ******* **., *** ******, NM ***12
Home: 505-***-**** – Cell: 505-***-**** : ******.******@***.*** Multi-line Adjuster with more than 25 years of experience. Extensive knowledge of residential and commercial property in both first party and third-party claims handling. Proficient with a wide variety of software applications, including Xactimate 28 and custom claims management software. Skill Highlights
• Xactimate Estimating Platform X1
• Insurance Policy Interpretation
• Coverage Analysis
• Able to communicate effectively, both
verbally and in writing
• Time Management
• Best Claims Handling Processes
• Computer Skills
• Exercise quick decision making
Professional Experience
Senior Adjuster
July 2021 – Present
Sedgwick Claims Management
Field Casualty and Property Claims Adjuster – Responsible for the investigation, reporting and indemnification of casualty and physical damage claims to include commercial liability, general liability, bodily injury, and attorney represented claims. Handling residential and commercial property claims in New Mexico.
Property Service Coordinator III
June 2020 – July 2021
AAA – New Mexico
Inside property service coordinator – Take and retain first party homeowner’s claims. Assign to Field Property Estimator as needed. Review and collaborate independent adjuster estimates. Responsible for coverage analysis, determining coverage and setting reserves for personal lines homeowner’s claims. Auto Liability – Adjuster III
November 2019 – June 2020
AAA – New Mexico
Auto liability adjuster first and third parties. Responsible for investigation, determining liability, and indemnification for physical damage to first and third parties. Handled total loss of first and third party vehicles. Handled subrogation through Arbitration Forum. Multi-Line Field Adjuster
March 2016 – November 18, 2019
Stevenson & Associates, Inc. – Albuquerque, NM
Multi-line adjuster throughout the State of New Mexico. Responsible for the investigation, reporting and indemnification of casualty and physical damage claims to include commercial liability, construction defect, auto liability, general liability, bodily injury, and attorney represented claims. Attended court mandated mediations.
Independent Insurance Agent - Auto – Home – Life – Commercial August 2015 to March 2016
Blue Star Insurance Agency – Los Lunas, NM
The Agency represents approximately 26 different carriers offering a variety of auto, home, life and commercial insurance policies to meet individual and company needs. Responsible in providing service to clients’ changing insurance needs. Quote and write policies for home auto, commercial and life insurance.
Resume of Debbie Brown
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Disaster Recovery Estimator / Multi-line Independent Field Adjuster July 2010 to February 2012
Today’s Restoration DKI / Full Scope Adjusting, Inc. – Albuquerque, NM Scope and prepare Xactimate estimates and sketches for water remediation, mold abatement, reconstruction, and contents for commercial and residential losses from wind, fire, and water. Provide project management assistance for mitigation and reconstruction losses. Scope and prepare Xactimate estimates and reports for the investigation of casualty and physical damage claims to include auto liability, general liability, bodily injury and heavy equipment physical damage and commercial auto claims.
Multi-line Field Adjuster
October 2003 to January 2006
Allied/Nationwide Insurance – Albuquerque, NM
Multi-line adjuster throughout the State of New Mexico. Responsible for the investigation, reporting and indemnification of casualty and physical damage claims to include commercial liability, auto liability, general liability, bodily injury, and attorney represented claims. . Field Property Specialist III
January 2006 to July 2010
Allied/Nationwide Insurance – Albuquerque, NM
Responsible for coverage analysis, determining coverage and setting reserves for personal lines and commercial lines property losses throughout the State of New Mexico. Investigated circumstances of insurance claims to decide if claims were valid by inspecting and determining how much of the loss or damage is covered by the insurance policy. Performed on-site inspections and settlements adhering to the Company’s “Best Claims Handling Practices”. Attended mediation hearings and assisted council in litigation process and investigated claims for fraud indicators or subrogation potential. Property Claims Adjuster
June 2001 to June 2002
Farmers Insurance Company – Albuquerque, NM
Responsible for the investigation, scope of damages, and determination of coverage and complete handling of first party homeowner property losses from $0 - $75,000.00 utilizing Xactimate estimating platform. Ensured claims were properly honored according to the policy and individual circumstances. Investigated circumstances of insurance claims to decide if claims were valid by inspecting homes or other damaged property. Determined how much of the loss or damage is covered by insurance policies. Negotiate the settlements of claims and prepared adjustment reports. Ensured claims were valid and that settlements were made according to company practices and procedures. Casualty and Physical Damage Adjuster
October 1996 to May 2001
Betts & Associates, Inc. – El Paso, TX
Responsible for the investigation and reporting of casualty and physical damage claims to include auto liability, general liability, bodily injury, homeowners first party, third party and attorney represented claims. Specialized in heavy equipment physical damage and commercial auto claims. Contracted to Allstate Insurance as an in-house casualty adjuster for a two year assignment. Handled investigation of liability, bodily injury and attorney represented claims. Ensured claims were properly honored according to the policy and individual circumstances. Gathered information from insured, claimants, witnesses, doctors, and others. Examined records/reports and determined how much of the Resume of Debbie Brown
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loss or damaged was covered by insurance policies. Ensured claims were valid and that settlements were made according to Company practices and procedures. Professional License, Courses and Certifications
New Mexico Department of Insurance
New Mexico State Adjuster License 1909903
New Mexico State Agent License 411859
Texas Department of Insurance
Texas State All-Lines Adjuster License 466206
Adjuster Pro Texas All-Lines Adjuster Pre-Licensing Course Leonard’s School for Texas State Casualty Adjusters Allied/Nationwide Insurance Property/Casualty/Auto Training Lincoln, NE / Scottsdale, AZ
Attended various training courses for Property, Xactimate estimating, Auto Physical Damage, Casualty, Liability, SIU Fraud indicators and customer service. Farmers Insurance Property Training
Semi Valley, CA
Training included Reconstruction Investigation, Scope of damage, estimating and SIU Insurance Fraud Indicators.
University of Texas at El Paso
El Paso, TX
Pre-Business
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