MP Mansi Patel

Fort McMurray, Canada T*K*N* 825-***-****

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PROFESSIONAL

SUMMARY

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

SKILLS Up-Selling

Front Office Operations

Report Preparation

Microsoft Office proficiency

Office Administration

Customer Engagement

POS System

Payment Processing

WORK HISTORY BARISTA 11/2023 to CURRENT

Starbucks Fort McMurray, AB

Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.

Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.

Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.

CUSTOMER/SALES REPRESENTATIVE 05/2023 to 10/2023

Coverall Fort Mcmurray, Alberta

Increased customer satisfaction by addressing and resolving issues promptly and professionally.

Maintained accurate and current customer account data with manual forms processing and digital information updates.

Improved sales revenue with effective communication of product features, benefits, and promotions.

Responded to more than 40 customer calls and emails to answer questions about products and services.

Kept detailed records of daily activities through online customer database. ADMINISTRATOR ASSISTANT 08/2018 to 01/2021

Comune Industries Ahmedabad, India

Streamlined office operations by implementing efficient filing and organizational systems.

Used Quickbooks and Excel to manage accounts payable and accounts receivable.

Calculated hours and submitted payroll to achieve timely distribution of funds for 58-person team.

Supported executive management by preparing reports, conducting research, and assisting with special projects.

Increased efficiency in data entry tasks by implementing time-saving techniques and software tools.

Provided exceptional administrative support during events, including setup, registration assistance, and on-site coordination. EDUCATION GED EXPECTED IN 04/2024

Keyano College, Fort McMurray, AB

Bachelor of Commerce Accounting/Bookkeeping 04/2017 Gujarat University, Ahmedabad, India

CERTIFICATIONS Common Safety Orientation (CSO)

SAGE

Quick Book

POS

Microsoft office

Outlook and Teams

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