Post Job Free

Resume

Sign in

Customer Service Data Research

Location:
Greensboro, NC
Posted:
December 29, 2023

Contact this candidate

Resume:

Greensboro, NC *****

336-***-****

W: ad2a48@r.postjobfree.com

Skills

Information Gathering

Report Preparation

Deadline Adherence

Risk Analysis

Data Processing

MS Excel

Data Research and Validation

Derrick

Holland

Professional Summary

Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

Experience

Truist Bank Greensboro, NC

November 2021 - December 2023

CDT Analyst

Reduced errors with regular financial reviews and audits.

Developed documentation and reports to showcase trends and improve decision-making.

Established financial security procedures to protect confidential information.

Conducted pre- and post-action analysis of operational decision-making to review impact.

Performed basic quantitative and qualitative analysis to identify areas of improvement and recommend solutions.

CSI Companies Jacksonville, FL

June 2020 - November 2021

CDT Analyst

Verified data and resolved discrepancies in collaboration with vendors and internal personnel.

Reduced errors with regular financial reviews and audits.

Arch Mortgage Insurance Greensboro, NC

July 2016 - March 2020

Digital File Clerk

Filed forms, records, reports and correspondence in appropriate file systems.

Scanned, faxed and emailed documents requested by provider in secure form.

Organized data by categories to maintain easily accessible system.

Labcorp Burlngton, NC

August 2012 - July 2016

Lab Assistant

Accessed tissue samples for quality, assigned numbers and prepared cassettes.

Maintained supplies in proper location and organized for laboratory needs.

Documented laboratory findings and generated reports for outside personnel.

Filled paraffin dispensers daily for laboratory personnel use.

Handled and disposed of hazardous waste with approved methods.

Education

May 2023

Master of Religious Education - Pastoral Care

Carolina Christian College, Winston-Salem, NC

December 2016

Masters - Theology

Andersonville Theological Seminary, Camilla, GA

August 2016

Bachelor - Theology

Andersonville Theological Seminary, Camilla, GA

January 2001

Associate in Arts (A.A.) - Accounting Systems Technology

Brookstone College of Business, Greensboro, NC

.



Contact this candidate